Fortinet FortiGate 50G-SFP-PoE Secure RMA Service, 3-Year (FC-10-F50GP-301-02-36)

Certain regulated environments can’t return failed network hardware to a manufacturer, even under warranty. Government departments, financial institutions, and healthcare organizations face strict data handling rules that make shipping a device with non-removable flash off-premises a compliance problem. The Fortinet FortiGate 50G-SFP-PoE 3-Year Secure RMA Service (FC-10-F50GP-301-02-36) addresses this directly: when a unit fails, Fortinet ships a replacement and you keep the defective appliance. No return required, no chain-of-custody risk, no exposure of stored credentials or configuration data.

What Secure RMA Covers

Unlike standard advanced replacement, Secure RMA specifically waives the obligation to return the defective unit. FortiGate appliances store configuration data on non-removable solid-state media that cannot be field-replaced without voiding the warranty. With this service active, the failed hardware stays on your premises and can be destroyed using your organization’s approved data destruction procedures.

Coverage under this SKU runs for three consecutive years from the service activation date, aligning with many organizations’ mid-term hardware refresh cycles.

Who Needs Secure RMA

This service is most relevant for organizations that operate under data residency regulations prohibiting the removal of storage media from the premises, handle classified or restricted information requiring physical custody of all devices that touched that data, or maintain internal security policies requiring on-site destruction of decommissioned hardware. It also applies to high-availability setups where a failed secondary node holds sensitive configs and must not leave the building.

Secure RMA is a Priority RMA add-on that requires an active FortiCare Premium or FortiCare Elite contract on the same device. Essential contracts are not eligible.

FortiCare Support Levels at a Glance

Secure RMA pairs with FortiCare Premium or Elite. The table below summarizes the base support tiers and shows where Priority RMA eligibility falls.

Activation and Delivery

FC-10-F50GP-301-02-36 is a software subscription delivered electronically. After purchase, a license key is issued and applied to the target FortiGate 50G-SFP-PoE unit through the Fortinet Support Portal. No hardware ships at the time of purchase. Coverage begins from the activation date, or the service can be stacked on an existing contract to extend it. E-delivery through DataCenter360.ca typically completes within one business day of order confirmation.

Secure RMA vs. Standard Support

Standard FortiCare Premium already includes advanced replacement RMA — Fortinet ships a new unit before receiving the failed one. What Secure RMA adds is the waiver of the return obligation. Without this add-on, you’d be required to ship the defective unit back within a set window after receiving the replacement. With Secure RMA in place, that step is eliminated and the defective appliance stays in your facility for internal processing. If returning hardware is acceptable in your environment, FortiCare Premium at the 1- or 3-year term is usually sufficient and less expensive. Secure RMA is the right choice only when return logistics are genuinely prohibited.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell and activate FortiCare subscriptions in Canada and worldwide. For routine renewals or net-new purchases, ordering directly from the online store avoids the delays of a traditional RFQ process. License keys are delivered electronically, and the team can assist with contract verification if needed. Three years of Secure RMA coverage for the FortiGate 50G-SFP-PoE is available here at current partner pricing.