Original price was: CAD$345.29.CAD$278.45Current price is: CAD$278.45.
Authorized Partner for United States (US)The 1-year FortiCare Premium subscription for the FortiGate 51G-SFP-PoE is the most common starting point for new deployments. FC-10-F51GP-247-02-12 covers the appliance for the first 12 months: 24×7 TAC access, a 1-hour critical-issue response SLA, and next-business-day hardware replacement. For organizations that want to assess ongoing support requirements before committing to a multi-year term, or those purchasing hardware at the beginning of a fiscal period, a 1-year term is also the lowest-friction entry point.
FortiCare Premium adds 24×7 telephone TAC access and a 1-hour P1 response commitment over what FortiCare Essential provides. Both tiers include firmware access, full support portal access, and next-business-day advanced hardware replacement. For a PoE-capable firewall at a site where access points and cameras depend on the same appliance, around-the-clock TAC contact matters when a hardware fault occurs outside business hours.
The three FortiCare tiers compared:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour, 24×7 | 15 minutes, 24×7 |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| 24×7 telephone support | — | ✓ | ✓ |
| Hardware RMA (advanced replacement) | ✓ | ✓ | ✓ |
| Priority RMA add-on eligibility | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Organizations purchasing the FortiGate 51G-SFP-PoE and wanting vendor support active from the first day of operation. The 1-year term suits hardware procurement tied to a specific project, environments where IT budgets are annual, or multi-site rollouts where support terms are aligned one site at a time. It is also appropriate when the deployment decision on a 3 or 5-year term is deferred until after initial commissioning.
FC-10-F51GP-247-02-12 is delivered electronically. After order confirmation, the activation key arrives by email, typically the same business day. Register it at support.fortinet.com against the FortiGate 51G-SFP-PoE serial number. No physical hardware ships. The license is valid worldwide with no geographic restriction.
This subscription provides hardware support and TAC access. It does not activate FortiGuard security service feeds. If the FortiGate 51G-SFP-PoE also needs IPS, antivirus, URL filtering, and application control, a 1-year UTP or Enterprise bundle for the same model includes FortiCare Premium alongside all FortiGuard services in a single SKU. Purchase this standalone FortiCare license when security feeds are already covered, or when the hardware is deployed without FortiGuard in scope.
FortiCare subscriptions for the FortiGate 51G-SFP-PoE are available at DataCenter360.ca, a Fortinet Select Partner, at all standard term lengths. The 1-year FortiCare Premium is ready for same-day electronic delivery. Whether this is a first activation alongside new hardware or a standalone annual renewal, contact DataCenter360.ca if you want to confirm the right SKU before ordering.
Yes. FC-10-F51GP-247-02-12, FC-10-F51GP-247-02-36, and FC-10-F51GP-247-02-60 provide identical FortiCare Premium coverage. The only difference is subscription length: 12, 36, or 60 months. All three include 24×7 TAC access, 1-hour critical response, next-business-day RMA, and firmware access.
Yes. The FortiCare Premium license and hardware are separate SKUs, but they are commonly ordered together. The 1-year term activates immediately upon registration against the hardware serial number. If you expect to use the hardware for more than a year, ordering a 3 or 5-year term now avoids the renewal process later.
The device continues to operate, but TAC access, RMA coverage, and firmware update entitlements end. Fortinet recommends renewing before the expiry date. A lapsed support contract can be reinstated, but Fortinet may assess a reinstatement fee for the lapse period. Renewing before expiry avoids that cost.
No. FC-10-F51GP-247-02-12 is a hardware support and TAC subscription. FortiGuard IPS, antivirus, URL filtering, and application control are separate. For combined coverage in one license, the 1-year UTP bundle (FC-10-F51GP-950-02-12) or Enterprise bundle includes both FortiCare Premium and FortiGuard services.
Yes. Advanced replacement is included for the full 12-month term. Fortinet ships a replacement FortiGate 51G-SFP-PoE unit before you return the faulty device. Optional Priority RMA (FC-10-F51GP-210-02-12) is available separately if same-day or 4-hour replacement is required.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G-SFP-PoE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F51GP-247-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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