Fortinet FortiGate 900G-DC Secure RMA Service, 1-Year (FC-10-FD9H0-301-02-12)

When a firewall protects records that cannot legally leave the building, the usual RMA workflow, ship the failed unit back to the vendor, becomes a compliance problem. The FortiGate 900G-DC 1-Year Secure RMA Service (FC-10-FD9H0-301-02-12) solves it for one year by letting you keep the defective appliance on-premises instead of returning it, so nothing carrying your configuration ever leaves your data center.

What Secure RMA covers

Secure RMA is a hardware replacement entitlement for one FortiGate 900G-DC, active for the 12-month 1-year term. Its defining feature is non-return: if the appliance fails, Fortinet ships a replacement and you are not required to send the defective unit back. That matters because a FortiGate 900G-DC keeps its running configuration on internal solid-state media that is not field-replaceable, so a normal return would move that data offsite. With Secure RMA the failed hardware, and everything stored on it, stays inside your facility for your own secure disposal.

Secure RMA is an add-on that sits on top of an active FortiCare Premium or Elite support contract for the same device. It changes the return terms of the replacement; it does not by itself provide the technical support, firmware updates, or response-time SLAs, which come from the underlying FortiCare tier.

Who needs Secure RMA

Secure RMA is aimed at organizations that cannot allow storage media to leave their premises: healthcare, financial services, government, defense, and any site under contractual or regulatory data-residency rules. If your security policy already forbids returning drives or appliances that held sensitive configuration, this contract keeps a FortiGate 900G-DC under warranty coverage without breaking that policy. Sites with no such restriction are usually better served by a standard next-day or four-hour priority RMA, which costs less because the failed unit is returned.

How priority RMA fits your support contract

Every FortiCare tier includes some form of hardware RMA, but the speed and terms differ, and priority RMA add-ons are only available on the Premium and Elite tiers. The table summarizes where each level sits so you can confirm the FortiGate 900G-DC carries an eligible support contract before layering this service on top.

Activation and delivery

The service entitlement is issued electronically and registered to one FortiGate 900G-DC by serial number, so there is nothing to ship to start coverage. Secure RMA and its non-return terms are subject to Fortinet’s country-level service availability. We can confirm coverage for your location before you order. A valid FortiGate 900G-DC under an active FortiCare Premium or Elite contract is required for this add-on to apply.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying support and RMA contracts to customers worldwide. If you are not sure whether Secure RMA or a standard priority RMA fits your compliance requirements for the FortiGate 900G-DC, we can walk through the difference before you commit. Contracts are genuine, registered electronically, and checkout is fully secured.