Fortinet FortiGate 901G-DC FortiCare Elite Upgrade, 1-Year (FC-10-FD9H1-204-02-12)

SKU: FC-10-FD9H1-204-02-12

Original price was: CAD$2,653.20.Current price is: CAD$2,116.91.

Save:20%You save CAD$375.96
FortiCare Premium-to-Elite upgrade for the FortiGate 901G-DC (FC-10-FD9H1-204-02-12) — 1-year subscription adding 1-hour critical-issue response, the Elite monitoring portal, and 18-month extended LTS for DC-powered data centre firewall deployments. Requires an active FortiCare Premium subscription.
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Product description

The FortiGate 901G-DC runs DC-powered data centre security at 26 Gbps IPS throughput, in a 1RU form factor with dual DC power supplies and 2x 480 GB SSD for log retention. When support tier matters at that scale, FC-10-FD9H1-204-02-12 lets you step up from Premium to Elite for one year, keeping renewals on an annual cycle. It suits teams that want full Elite coverage without committing to a multi-year term: budget flexibility stays intact, and 1-hour critical-issue response applies from the day the upgrade activates.

What the Elite Upgrade Covers

FC-10-FD9H1-204-02-12 converts an existing FortiCare Premium contract on the FortiGate 901G-DC to the Elite tier for one year. The additions over Premium are concrete:

  • Critical-issue response drops from 4 hours to 1 hour for Severity-1 and Severity-2 events
  • Access to the FortiCare Elite Portal — a unified dashboard for device health, open cases, firmware recommendations, and security posture across registered FortiGate assets
  • 18-month Extended End-of-Engineering-Support, providing firmware updates and vulnerability patches beyond the standard support horizon
  • Priority Next-Day RMA advance hardware replacement is included, not an add-on charge

Prerequisite: this product requires an active FortiCare Premium subscription registered to the same FortiGate 901G-DC serial number. It cannot activate without Premium already in place.

FortiCare Tier Comparison

This subscription activates the Elite tier on the FortiGate 901G-DC. FortiCare Essentials is available on desktop-form-factor models only and is not offered for the 901G-DC; Premium is the minimum tier for this platform.

Feature Essential Premium Elite
Critical issue response time Next business day 4 hours 1 hour
24×7 telephone & portal support
Advance hardware replacement (RMA)
Priority Next-Day RMA Add-on Included
Firmware, tools & portal access
Extended LTS support & Elite monitoring portal

Who Needs This Upgrade

The Elite upgrade makes sense for teams where Sev-1 response time and long-term firmware coverage are operational requirements, not nice-to-haves:

  • 24×7 NOC and SOC environments where support SLAs flow through to internal uptime targets
  • Regulated industries — financial services, healthcare, critical infrastructure — with contractual requirements around incident response
  • Enterprise IT teams managing a FortiGate fleet who want the Elite Portal for consolidated health visibility
  • Deployments approaching the device's standard end-of-support window, where the 18-month LTS extension provides meaningful planning flexibility

Activation & Delivery

After purchase, a registration token arrives electronically via email within 0-1 business days. Activate through the Fortinet Support Portal (support.fortinet.com) using the serial number of the FortiGate 901G-DC where Premium is already registered. There is no physical shipment and no downtime during activation. The Elite benefits, including the 1-hour SLA and Elite Portal access, apply from the moment the token is accepted.

One Service vs the Full Bundle

If your team also needs FortiGuard threat intelligence feeds — IPS, antivirus, URL filtering, sandboxing — a FortiGuard UTP or Enterprise bundle covers both FortiGuard services and FortiCare Premium in a single subscription. For organizations that already have Premium active and just need to step up to the Elite support tier, FC-10-FD9H1-204-02-12 is the more cost-efficient path than restructuring the entire support contract mid-term. DataCenter360.ca can help you compare the two approaches based on your current contract dates and the remaining term on your existing subscriptions.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized MSSP for Canada. We source license tokens directly from Fortinet distribution, so every registration is clean, full-term, and tied to your organization from day one. Most e-delivery orders clear the same business day. Before you purchase, our team can confirm your Premium registration is correctly structured on the target serial number, which avoids the most common activation issue. Reach us at [email protected] for pre-purchase checks or volume pricing.

Does FC-10-FD9H1-204-02-12 replace my FortiCare Premium subscription?

No. This product upgrades Premium to Elite; it runs alongside your Premium contract, not instead of it. Both must remain active. Renew your Premium separately and then apply this upgrade to the same registered serial number.

What is the FortiCare Elite Portal and how do I access it?

The Elite Portal is a web-based dashboard providing a unified view of device health, open support cases, firmware recommendations, and security posture across your registered FortiGate devices. It is provisioned automatically when the Elite subscription activates and is accessible through the Fortinet Support Portal at support.fortinet.com.

What does the 1-hour response guarantee cover?

Fortinet defines Severity-1 as a complete service outage with no viable workaround, and Severity-2 as a critical degradation. For both Sev-1 and Sev-2 cases under an Elite contract, a support engineer must make initial contact within 1 hour of case submission, compared to 4 hours for Premium.

Can I extend the 1-year term to 3 or 5 years at renewal?

Yes. When the 1-year term expires, you can purchase the 3-year (FC-10-FD9H1-204-02-36) or 5-year (FC-10-FD9H1-204-02-60) version at renewal. You cannot merge or extend an in-progress annual term; the new term begins at the end of the current one.

How does the 18-month LTS extension work for the FortiGate 901G-DC?

When a FortiGate model approaches its standard End-of-Engineering-Support date, Fortinet normally stops releasing firmware updates and security patches. FortiCare Elite holders receive an automatic 18-month extension on that window, so the 901G-DC continues to receive firmware updates and vulnerability patches for 18 months beyond the date non-Elite customers lose that coverage.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-901G-DC

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-200 to FG-900

MPN

FC-10-FD9H1-204-02-12

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