Fortinet FortiGateRugged 50G-5G 4-Hour Hardware Delivery RMA, 1-Year (FC-10-FR5G5-211-02-12)

When a new FortiGateRugged 50G-5G goes live at an industrial site, the support coverage decisions made at that moment set the recovery floor for the next twelve months. The FC-10-FR5G5-211-02-12 sets that floor at four hours: a 1-year contract ensuring a courier delivers a replacement FGR-50G-5G to your site within four hours of exchange confirmation, any day of the year. Your team handles the swap; Fortinet handles the logistics.

What This Service Covers

The -211- service code is 4-Hour Hardware Delivery Priority RMA. When the FGR-50G-5G fails and Fortinet confirms the exchange, a replacement unit is dispatched via courier with a four-hour delivery commitment. This applies every day of the year, including weekends and public holidays. No engineer is included with the -211- service — the assumption is that internal staff or a contracted field technician performs the hardware installation.

The add-on requires an active FortiCare Premium or Elite per-device contract on the same appliance. FortiCare Essential is not eligible for any Priority RMA tier. The table shows how the three FortiCare tiers compare before adding Priority RMA:

Who This Is For

IT teams and managed service providers who have field technicians available at or near the site, who need speed of delivery over on-site support. A 1-year commitment suits organizations evaluating Priority RMA before a longer-term commitment, sites coming out of warranty where annual renewals fit the procurement model, and deployments where the annual FortiCare renewal is already handled separately.

Activation and Delivery

The FC-10-FR5G5-211-02-12 is a subscription license. Fortinet delivers the activation key electronically after purchase, registered in the Fortinet Support Portal against the FGR-50G-5G’s serial number. Coverage begins on the registration date and runs for 12 months.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. We process Priority RMA license orders the same day they are received, and most orders are delivered electronically within one business day. If you need the matching FortiCare Premium 1-year contract (FC-10-FR5G5-247-02-12) for the same device, we can issue them together and confirm that term dates align before delivery.