Original price was: CAD$1,163.98.CAD$938.69Current price is: CAD$938.69.
Authorized Partner for United States (US)When a FortiGateRugged 50G-5G goes into service at a new industrial or infrastructure site, having vendor support active from day one matters. FC-10-FR5G5-247-02-12 covers the first 12 months with FortiCare Premium: 24×7 TAC access, a 1-hour P1 response SLA, and next-business-day hardware replacement. For organizations working within annual project budgets, or staged deployments where the full lifecycle support term is decided after commissioning, the 1-year term provides immediate coverage without a multi-year commitment upfront.
FortiCare Premium adds 24×7 telephone access to Fortinet TAC and a 1-hour critical-issue response time over what Essential offers. Both tiers include next-business-day advanced hardware replacement, firmware downloads, and full support portal access. For a rugged gateway in a remote or industrial location, that around-the-clock TAC availability is often the deciding factor when equipment fails outside normal working hours.
The three FortiCare tiers compared:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour, 24×7 | 15 minutes, 24×7 |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| 24×7 telephone support | — | ✓ | ✓ |
| Hardware RMA (advanced replacement) | ✓ | ✓ | ✓ |
| Priority RMA add-on eligibility | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Industrial IT teams bringing new FortiGateRugged 50G-5G units online at sites where active vendor support is expected from day one. The 1-year term works for organizations operating annual IT budgets, capital projects with a defined initial support period, or phased deployments where multiple FGR-50G-5G units are rolled out over time and support terms may be aligned later. It can be renewed or extended to a 3 or 5-year subscription before the term expires.
FC-10-FR5G5-247-02-12 is a software license delivered electronically. After order confirmation, the activation key arrives by email, typically the same business day. Register it at support.fortinet.com against the FortiGateRugged 50G-5G serial number. No hardware ships. The license is valid worldwide.
This subscription covers hardware support and TAC access. FortiGuard security feeds are not included. For a rugged gateway deployment that also requires IPS, antivirus, URL filtering, and application control, a UTP or Enterprise bundle for the FGR-50G-5G packages FortiCare Premium with all FortiGuard services in one subscription. Use this standalone FortiCare license when security feeds are handled separately, or when the deployment is hardware-only.
DataCenter360.ca carries FortiCare subscriptions for the FortiGateRugged 50G-5G at 1, 3, and 5-year terms. As a Fortinet Select Partner, the 1-year FortiCare Premium is available for same-day electronic delivery. If your deployment is part of a larger OT or infrastructure project involving multiple FGR-50G-5G units, contact DataCenter360.ca to coordinate SKU selection and order timing before purchasing.
Yes. Fortinet’s co-term process allows you to add a new term before the current one expires, extending the end date. You can start with a 1-year term and add a longer subscription later. The new term picks up where the current one ends.
Yes. FortiCare Premium covers the complete FortiGateRugged 50G-5G appliance, including the integrated 5G/LTE modem, GPS receiver, and all hardware interfaces. A failed component triggers an RMA for the full unit. TAC also supports troubleshooting for cellular connectivity and GPS-related issues.
The device continues to operate, but TAC access, RMA coverage, and firmware update entitlements end. Fortinet recommends renewing before expiry to maintain continuous coverage. A lapsed contract can be reinstated, though Fortinet may assess a reinstatement fee. Renewing before the end date avoids that cost and keeps the process straightforward.
No. FC-10-FR5G5-247-02-12 provides hardware support and TAC access only. FortiGuard IPS, antivirus, URL filtering, and application control are separate. A UTP or Enterprise bundle for the FGR-50G-5G includes both FortiCare Premium and FortiGuard services in a single SKU.
Yes. Advanced replacement is included for the full 12-month term. Fortinet ships a replacement unit before you return the faulty device. Optional Priority RMA (FC-10-FR5G5-210-02-12) is available as a separate add-on for same-day or 4-hour replacement at critical infrastructure sites.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGateRugged-50G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FR5G5-247-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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