Original price was: CAD$5,819.92.CAD$4,643.55Current price is: CAD$4,643.55.
Authorized Partner for United States (US)The FortiGateRugged 50G-5G is built for locations where physical access is not straightforward: electrical substations, remote ICS sites, transportation hubs, and industrial facilities that require IEC 61850-3 or IEEE 1613 compliance. When a firewall in that position develops a hardware fault, getting a technician on-site can take days. FC-10-FR5G5-247-02-60 covers the device for five full years with FortiCare Premium: 24×7 TAC access, a 1-hour P1 response SLA, and next-business-day hardware replacement for the full operational lifecycle of a typical OT deployment.
FortiCare Premium is Fortinet’s mid-tier hardware support offering. Compared to Essential, it adds 24×7 telephone TAC access and a 1-hour critical-issue response commitment. For industrial and rugged gateway deployments, that around-the-clock availability is often the deciding factor over Essential. Both tiers include next-business-day advanced hardware replacement, firmware downloads, and full support portal access. Optional Priority RMA (FC-10-FR5G5-210-02-60) can be added for same-day or 4-hour replacement where on-site response logistics require it.
Premium tier coverage compared:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour, 24×7 | 15 minutes, 24×7 |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| 24×7 telephone support | — | ✓ | ✓ |
| Hardware RMA (advanced replacement) | ✓ | ✓ | ✓ |
| Priority RMA add-on eligibility | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Industrial and OT operators running the FortiGateRugged 50G-5G in remote locations or critical infrastructure. The device connects via 5G NR (with LTE fallback), carries a GPS receiver for network monitoring, and is rated for harsh environments. Five years of FortiCare Premium aligns with typical OT hardware lifecycle expectations: rugged gateways are not refreshed annually, and the environments they operate in often make hardware swap logistics complex. Maintaining continuous vendor support throughout the deployment avoids coverage gaps that can affect compliance obligations or incident response SLAs.
FC-10-FR5G5-247-02-60 is a software license delivered electronically. After order confirmation, the activation key arrives by email, typically the same business day. Register it at support.fortinet.com against the FortiGateRugged 50G-5G serial number. No hardware ships. The license is valid worldwide.
This subscription provides hardware support and TAC access only. FortiGuard security feeds are not included. If the FortiGateRugged 50G-5G deployment also requires active threat prevention (IPS, antivirus, URL filtering, application control), a UTP or Enterprise bundle subscription for the same model adds FortiGuard services alongside FortiCare Premium. Use this standalone FortiCare SKU when security feeds are already covered, or when the deployment is a hardware-only installation with no FortiGuard requirement.
DataCenter360.ca is a Fortinet Select Partner carrying FortiCare subscriptions for the FortiGateRugged 50G-5G at all standard term lengths. The 5-year FortiCare Premium (FC-10-FR5G5-247-02-60) is available for immediate electronic delivery. For OT and infrastructure deployments where procurement documentation or compliance verification is part of the purchase process, contact DataCenter360.ca before ordering.
Yes. The subscription covers the complete FortiGateRugged 50G-5G appliance, including the integrated 5G/LTE modem, GPS receiver, and all network interfaces. If any hardware component fails, the RMA process covers a full unit replacement. TAC also handles troubleshooting for the cellular uplink and GPS functionality.
Rugged FortiGate appliances in industrial and infrastructure environments are typically expected to operate for 5 or more years without a hardware refresh. A 5-year FortiCare term keeps vendor support active for the full lifecycle, eliminates four annual renewal events, and prevents coverage gaps that can occur when a renewal is missed during busy operational periods.
Fortinet commits to a 1-hour response for critical (P1) issues, 24 hours a day, 7 days a week, for the entire 5-year term. FortiCare Essential responds next business day; FortiCare Elite responds within 15 minutes.
Yes. Next-business-day advanced replacement is included for all 60 months. Fortinet ships a replacement unit before you return the faulty device. Optional Priority RMA (FC-10-FR5G5-210-02-60) is available separately for same-day or 4-hour replacement at critical infrastructure sites.
No. FC-10-FR5G5-247-02-60 is a hardware support and TAC subscription. FortiGuard IPS, antivirus, and URL filtering services are separate. For combined coverage, a UTP or Enterprise bundle for the FortiGateRugged 50G-5G includes both FortiCare Premium and FortiGuard services in a single SKU.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGateRugged-50G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FR5G5-247-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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