Original price was: CAD$3,491.95.CAD$2,786.13Current price is: CAD$2,786.13.
Authorized Partner for United States (US)Three-year support terms are standard in industrial IT procurement, and FC-10-FR5G5-247-02-36 is a direct match: 36 months of FortiCare Premium for the FortiGateRugged 50G-5G, the rugged NGFW with an integrated 5G/LTE modem and GPS receiver. Over that period, this subscription keeps 24×7 TAC access, a 1-hour critical-issue response, and next-business-day hardware replacement active without annual renewal touchpoints.
FortiCare Premium is the standard hardware support choice for organizations that want around-the-clock TAC availability. It provides 24×7 telephone access to the Fortinet TAC with a 1-hour P1 response SLA, next-business-day advanced hardware replacement, firmware access, and full support portal access. Optional Priority RMA (FC-10-FR5G5-210-02-36) can be added for same-day or 4-hour replacement at sites where logistics require faster hardware swap.
Comparison across FortiCare tiers:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour, 24×7 | 15 minutes, 24×7 |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| 24×7 telephone support | — | ✓ | ✓ |
| Hardware RMA (advanced replacement) | ✓ | ✓ | ✓ |
| Priority RMA add-on eligibility | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Organizations running the FortiGateRugged 50G-5G at ICS sites, remote monitoring installations, or infrastructure locations where 5G cellular connectivity is the primary WAN path. A 3-year FortiCare term fits procurement cycles that align IT capital and support budgets on 3-year schedules, or deployments where the initial hardware purchase includes the first significant support period. It also suits fleet managers who want to synchronize renewal dates across multiple FGR-50G-5G units placed at different times.
FC-10-FR5G5-247-02-36 is delivered electronically. After order confirmation, the activation key arrives by email, typically the same business day. Register it at support.fortinet.com against the FortiGateRugged 50G-5G serial number. No hardware ships. Valid worldwide.
This SKU provides hardware support and TAC access only. FortiGuard security feeds are not part of this subscription. If the FortiGateRugged 50G-5G also requires IPS, antivirus, URL filtering, or application control, a UTP or Enterprise bundle for the same model includes FortiCare Premium alongside all FortiGuard services. Use this standalone FortiCare license when FortiGuard is handled under a separate subscription, or when the deployment is hardware-only.
DataCenter360.ca carries FortiCare subscriptions for the FortiGateRugged 50G-5G at all standard terms. As a Fortinet Select Partner, the 3-year FortiCare Premium is available for same-day electronic delivery. For organizations managing multiple FGR-50G-5G units across distributed industrial sites, contact DataCenter360.ca to discuss aligning renewal dates before ordering.
Yes. FC-10-FR5G5-247-02-36 and FC-10-FR5G5-247-02-60 provide the same FortiCare Premium entitlements: 24×7 TAC access, 1-hour P1 response, next-business-day hardware replacement, and firmware access. The only difference is duration: 36 months versus 60 months.
Yes. The subscription covers the entire appliance. If the integrated 5G/LTE modem, GPS receiver, or any other hardware component fails, the RMA process covers a full unit replacement. TAC also supports configuration and connectivity questions related to the cellular interface.
When you open a P1 case with Fortinet TAC, an engineer is assigned within 1 hour, any time of day, any day of the week. For industrial and infrastructure sites where an offline gateway can affect operations or compliance, that response window is the practical difference between FortiCare Premium and Essential support.
No. FC-10-FR5G5-247-02-36 is a hardware support and TAC subscription. FortiGuard IPS, antivirus, and URL filtering services are separate. A UTP or Enterprise bundle for the FGR-50G-5G combines FortiCare Premium with FortiGuard in a single SKU.
Yes. Optional Priority RMA (FC-10-FR5G5-210-02-36) is available as a separate license for the same model and term. It adds same-day or 4-hour hardware replacement. Contact DataCenter360.ca if you need both FortiCare Premium and Priority RMA for a 3-year period.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGateRugged-50G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FR5G5-247-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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