Fortinet FortiWiFi 50E FortiCare Premium Support, 1-Year (FC-10-00055-247-02-12)

FortiCare Premium keeps your FortiWiFi 50E under active support when it matters most. This 1-year license (FC-10-00055-247-02-12) delivers 24×7 global TAC access, a one-hour response SLA for critical issues, and Advanced Replacement as the standard RMA method, a step up from the Essential tier’s next-business-day web-only channel. Organizations still running FortiWiFi 50E hardware in production can use this to maintain or renew their support coverage for another year.

What FortiCare Premium covers

FortiCare Premium is the mid-tier per-device support from Fortinet. The headline improvement over Essential is the response window: critical issues receive a one-hour callback rather than a next-business-day acknowledgment. Support is available 24 hours a day, 365 days a year, with telephone access included. Hardware replacement uses the Advanced Replacement method, meaning Fortinet ships a unit before receiving the defective one, rather than the return-and-replace model used in the Essential tier.

This license also qualifies the device for the optional Priority RMA add-on if same-day, four-hour replacement is needed. Firmware updates, the Asset Management Portal, and online support tools remain available for the full duration of the contract.

FortiCare tier comparison

FC-10-00055-247-02-12 covers the FortiCare Premium tier. The table below shows how it compares to Essential and Elite for the FortiWiFi 50E.

Who buys this

This license fits teams that have FortiWiFi 50E units still in active deployment and need to keep their Fortinet TAC access current. The one-hour critical response SLA is the usual deciding factor over Essential: any environment where a firewall outage directly affects business operations benefits from the faster acknowledgment and immediate telephone access. Network administrators managing branch or small-office infrastructure with limited on-site IT staff commonly rely on the Advanced Replacement RMA to minimize downtime without waiting for a return to be processed first.

Activation and delivery

DataCenter360.ca delivers the license registration key electronically, typically within 0-1 business days of order. Apply the key through the Fortinet Support Portal (support.fortinet.com) under the registered device contract. No physical media ships. The license activates immediately on registration and the new expiry date appears in FortiCare within minutes of applying it.

FortiCare Premium vs a full security bundle

FortiCare Premium covers technical support and hardware replacement only. FortiGuard security subscription services such as IPS, antivirus, web filtering, and sandbox analysis are separate purchases. If the FortiWiFi 50E also needs active threat intelligence feeds, a UTP or Enterprise bundle subscription (FC-10-00055-950 or FC-10-00055-810) combines FortiGuard services and FortiCare in a single annual license. Buying support and security separately makes sense when renewing only one component at a time, or when the hardware is nearing end-of-life and only the support contract needs refreshing.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying FortiCare licenses to businesses in Canada and worldwide. This SKU is processed as a virtual license with no geographic restriction on delivery. If the FortiWiFi 50E is part of a larger renewal batch involving multiple appliances or different service tiers, submit a Request a Quote to get consolidated pricing, or reach out directly for volume guidance.