Fortinet FortiWiFi 50G-DSL 4-Hour Onsite RMA, 3-Year (FC-10-W50GD-212-02-36)

Branch networks running a FortiWiFi 50G-DSL can’t rely on standard return-and-replace logistics when the device fails. The FC-10-W50GD-212-02-36 adds three years of 4-Hour Onsite RMA coverage: a Fortinet-authorized engineer travels to the site, carrying replacement hardware, and completes the physical swap within four hours of a confirmed failure. Three years of continuous coverage aligns well with a typical mid-term deployment cycle for branch firewall hardware. This service requires FortiCare Premium or Elite on the same FortiWiFi 50G-DSL serial number.

What 4-Hour Onsite RMA Covers

The FC-10-W50GD-212-02-36 provides 36 months of 4-Hour Hardware Replacement + Onsite Engineer service for the FortiWiFi 50G-DSL. When Fortinet support confirms a hardware failure, a Fortinet or Fortinet-authorized technician is dispatched with a replacement unit and arrives at the registered site within four hours. The engineer handles the physical swap on-site, so on-location IT staff don’t need to manage hardware installation. Coverage is active for 36 months from the registration date.

This service is available to FortiCare Premium and Elite subscribers. The table below shows where it sits within the FortiCare support tier structure:

Who Needs This Service

Three-year Onsite RMA fits multi-year WAN contracts, retail or hospitality branches without dedicated IT on-site, and distributed enterprise networks that need a predictable hardware response SLA across multiple FortiWiFi 50G-DSL locations. If the firewall is also the DSL modem and the local Wi-Fi controller, losing it means losing connectivity and wireless coverage simultaneously. The on-site engineer removes the dependency on local staff to swap and configure hardware during an outage.

Activation and Delivery

After purchase, DataCenter360.ca delivers the FC-10-W50GD-212-02-36 license key electronically, typically the same business day. Activate the key in the Fortinet support portal against the FortiWiFi 50G-DSL serial number to start the 36-month entitlement. No hardware is shipped during activation; the physical response occurs only when Fortinet support confirms an actual failure.

Onsite RMA vs. Priority RMA and Secure RMA

Priority RMA (FC-10-W50GD-210 series) delivers a replacement unit next calendar day but does not include on-site service. The 4-Hour Hardware Delivery service (FC-10-W50GD-211 series) expedites shipping to four hours but also without on-site presence. Secure RMA (FC-10-W50GD-301 series) adds certified on-site storage destruction for compliance-sensitive sites. This 212 series combines on-site presence with a four-hour response time, making it the most operationally demanding option in the FortiCare RMA portfolio.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell and register FortiCare entitlements across the full FortiGate family, including FortiWiFi DSL models. The FC-10-W50GD-212-02-36 license is delivered electronically, typically the same business day, and can be registered immediately. For multi-site deployments, contact us to discuss volume pricing across multiple FortiWiFi 50G-DSL units.