Fortinet FortiWiFi 71G 4-Hour Onsite Priority RMA, 1-Year (FC-10-FW71G-212-02-12)

When a FortiWiFi 71G failure needs to be resolved in hours — not the next business day — the standard FortiCare replacement timeline falls short. The FortiWiFi 71G 4-Hour Onsite Priority RMA, 1-Year (FC-10-FW71G-212-02-12) covers the first year of deployment with Fortinet’s highest-urgency RMA option: a replacement unit couriered to your site within four hours, plus an on-site engineer to handle the physical swap. Requires FortiCare Premium or FortiCare Elite on the same device.

What the 4-Hour Onsite RMA Covers

Fortinet’s 4-Hour Hardware and Onsite Engineer Priority RMA is the fastest physical replacement option in the FortiCare lineup. When the FortiWiFi 71G fails and an RMA is confirmed, Fortinet dispatches two things simultaneously: a replacement unit by courier and a field engineer to your site. Both are committed to arrive within four hours. The engineer racks and cables the new appliance and, if you request it, takes the defective unit away when they leave.

This subscription is an add-on to FortiCare Premium or FortiCare Elite. It cannot be purchased standalone or attached to a FortiCare Essential contract. Coverage runs for one year from the activation date. Priority RMA options cover weekends and holidays, unlike standard next-business-day replacement.

Who This RMA Tier Is For

The 4-Hour Onsite add-on is designed for wireless deployments where a manual hardware swap is not feasible — due to staffing constraints, physical access limitations, or the complexity of cabling in the target location. It’s also appropriate when the FortiWiFi 71G is embedded in infrastructure where incorrect re-commissioning would cause additional outages. Healthcare, financial, and public-sector sites with service-level commitments to internal or external users are common buyers.

If your team is comfortable performing the physical swap themselves, the 4-Hour Delivery option (-211-) covers the same courier SLA without the engineer, at a lower cost.

Activation and Delivery

This is an electronic subscription. DataCenter360.ca delivers a registration key by email, typically within one business day of your order. Register it against your FortiWiFi 71G serial number in the Fortinet Support portal at support.fortinet.com. Coverage activates at registration; no physical shipment is involved until an actual RMA event occurs.

FortiCare Support Levels and RMA

The 4-Hour Onsite add-on requires FortiCare Premium or Elite. The table below shows what each FortiCare tier includes at baseline — and confirms which tiers are eligible for Priority RMA add-ons like this one.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell and support Fortinet services in Canada and internationally. This 1-year subscription delivers electronically — registration key by email, typically same business day. If you’re deploying the FortiWiFi 71G in a mission-critical wireless role, contact us to bundle this with a matching-term FortiCare Premium contract.