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Some FortiWiFi 51G deployments operate in environments where hardware return and replacement aren’t just logistics problems — they’re compliance ones. FC-10-FW51G-301-02-36 provides three years of Secure RMA: when a unit fails, Fortinet manages the replacement with full chain-of-custody documentation, ensuring the failed device is tracked and handled securely through return or destruction.
Secure RMA (-301-) is Fortinet’s highest-level hardware replacement service. On a confirmed failure, Fortinet ships a replacement FortiWiFi 51G. The failed device is returned under documented chain-of-custody procedures, and in some cases Fortinet arranges on-site destruction of the defective unit rather than requiring it to travel via standard carrier. This 3-year term provides consistent coverage through the device lifecycle without annual renewal.
Government agencies, financial institutions, healthcare networks, and organizations under regulatory frameworks governing hardware disposal are the primary candidates for Secure RMA. If your security policy requires tracking network hardware from deployment through decommission, or if the device may hold cryptographic keys or sensitive configuration that cannot leave a secure zone via normal logistics, Secure RMA satisfies that requirement. Retail payment environments, classified network segments, and healthcare point-of-care networks also benefit.
FC-10-FW51G-301-02-36 is an electronic license that delivers worldwide. After purchase, Fortinet issues a registration key that links Secure RMA coverage to the FortiWiFi 51G serial number in the Fortinet Support portal. Coverage begins on registration. As with all Priority RMA add-ons, it requires an active FortiCare Premium or Elite base contract.
Secure RMA is a Premium/Elite add-on: FortiCare Essential does not qualify. The table below compares RMA handling and support response across the three FortiCare tiers. The Secure chain-of-custody process applies to the -301- add-on at both Premium and Elite levels.
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca carries the FortiWiFi 51G service catalog including 1-year, 3-year, and 5-year Secure RMA terms, as well as other service SKUs for the same model. As a Fortinet Select Partner and MSSP, we are an authorized source for regulated-industry procurement. Orders confirm and deliver electronically the same business day.
Secure RMA includes documented chain-of-custody handling for both the replacement and the failed device. Standard Priority RMA (-210-, -211-, -212-) uses normal carrier logistics. With Secure RMA, the return process is tracked and documented, and on-site destruction may be arranged instead of shipping the unit back.
Yes. Secure RMA activates only on top of an active FortiCare Premium or Elite contract. FortiCare Essential does not include Priority RMA eligibility.
Government facilities, financial services organizations, healthcare networks, and any site under regulations governing hardware disposal or data security. If chain-of-custody tracking is a security policy requirement, Secure RMA satisfies it.
Yes. FC-10-FW51G-301-02-36 is activated electronically through the Fortinet Support portal and applies globally, regardless of where the FortiWiFi 51G is deployed.
Yes. Fortinet also offers a 1-year term (FC-10-FW51G-301-02-12) and a 5-year term (FC-10-FW51G-301-02-60) for Secure RMA on the FortiWiFi 51G. DataCenter360.ca carries all available Secure RMA terms for the FW51G.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-51G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FW51G-301-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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