Original price was: CAD$82.44.CAD$77.29Current price is: CAD$77.29.
When a FortiAP-231G is covering an area where a support ticket needs to move fast, not just get answered, FortiCare Elite is the tier built for that. The FC-10-PG231-284-02-12 delivers one year of FortiCare Elite for the FortiAP-231G: a 15-minute response commitment on critical issues, telephone and web support, and Advanced Replacement RMA, all handled by Fortinet’s senior support tier rather than the standard queue. It is the highest per-device FortiCare level Fortinet sells for FortiAP hardware.
FortiCare Elite is Fortinet’s top annual per-device support contract. For the FortiAP-231G, it includes:
This product is FortiCare Elite, Fortinet’s highest standard support tier for the FortiAP-231G. The table below shows how the three FortiCare levels differ, per Fortinet’s published FortiCare Services datasheet.
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Response time (critical issues) | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA type | Return & Replace Only | Standard RMA (Advanced Replacement) | Standard RMA (Advanced Replacement) |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware & software updates | ✓ | ✓ | ✓ |
| Extended LTS & monitoring portal | — | — | — |
Note that Elite’s RMA type matches Premium: both get Standard RMA with Advanced Replacement. What Elite adds is faster response (15 minutes vs. 1 hour on critical issues) and priority handling by Fortinet’s senior support staff. A genuinely faster physical unit replacement is a separate Priority RMA add-on contract, sold on top of any support tier. The FortiAP-231G is a tri-band 802.11ax (Wi-Fi 6E) indoor access point; in dense or production wireless deployments running that hardware, the 15-minute response window matters more than the RMA logistics once an issue is confirmed.
FortiCare Elite is typically chosen by organizations with strict wireless SLAs: hospitals, financial services firms, and manufacturing environments where the FortiAP-231G sits on a critical network segment. If the 1-hour critical response and 24/7 support in Premium is acceptable for a given site, Premium is usually sufficient and costs less. When a 15-minute response commitment is a contractual requirement, Elite is the right choice.
This contract is delivered electronically. After your order is processed, DataCenter360.ca sends a license key to your registered email address within 0-1 business days. You activate it in the Fortinet Support portal against the FortiAP-231G’s serial number, and coverage begins immediately. Delivery is worldwide with no geographic restrictions on the e-delivery itself.
FortiAP hardware bundles typically pair the physical unit with FortiCare Premium, not Elite. If you purchased a FortiAP-231G bundle and want to raise the support tier afterward, the upgrade path is FC-10-PG231-204-02-12, which steps an existing Premium contract up to Elite without buying a full second contract. This standalone Elite SKU is the right choice when adding Elite support to hardware that currently has no active contract or has reached renewal.
DataCenter360.ca holds Fortinet Select Partner status and stocks the full FortiCare catalog for FortiAP products. This Elite contract ships as e-delivery with no geographic constraints, valid worldwide. For bulk orders or multi-site deployments with mixed term lengths, reach out and the team will confirm pricing and availability before you commit. Questions on renewal timing, overlapping terms, or co-terming multi-unit contracts are welcome before purchase.
Response time. Premium guarantees a 1-hour response on critical issues; Elite guarantees 15 minutes, with 2 business hours on non-critical issues versus next-business-day for Premium. Both tiers include 24/7 telephone support, full firmware entitlement, and the same Standard RMA (Advanced Replacement) hardware replacement type.
No. Both Premium and Elite use Standard RMA with Advanced Replacement; Elite does not ship a faster physical unit by default. A quicker turnaround requires a separate Priority RMA add-on contract, which both tiers are eligible to add.
Yes. The upgrade SKU FC-10-PG231-204-02-12 (Premium to Elite Upgrade) is built for that use case. It converts an active Premium contract to Elite for the same term rather than requiring a second full Elite contract.
No. FortiCare Elite is an electronic contract delivered worldwide. You receive an activation key by email and register it in Fortinet’s Support portal. There are no regional restrictions on where the license key can be applied, though the FortiAP-231G hardware itself ships in regional regulatory variants.
DataCenter360.ca typically delivers the license key within 0-1 business days of order confirmation. The license activates as soon as it’s registered in Fortinet’s Support portal against the device’s serial number.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-231G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2025-07-06 |
| Last Service Extension Date (LSED) | 2029-07-06 |
| End of Support Date (EOS) | 2030-07-06 |
| Product Family | FortiAP |
| MPN | FC-10-PG231-284-02-12 |
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