Original price was: CAD$55.62.CAD$52.14Current price is: CAD$52.14.
Authorized Partner for United States (US)Your FortiAP-231G performs best when support is already in place before something goes wrong. The FC-10-PG231-247-02-12 delivers one year of FortiCare Premium for the FortiAP-231G, covering 24/7 TAC access, firmware entitlement, and next-business-day hardware replacement. For IT teams running Wi-Fi 6E across offices, branches, or multi-floor campuses, this is the support tier that keeps the wireless layer healthy without escalation delays.
FortiCare Premium is Fortinet’s full-service support contract for managed infrastructure. For the FortiAP-231G specifically, this annual subscription includes:
The FortiAP-231G is a tri-band 802.11ax (Wi-Fi 6E) access point with internal antennas, operating across 2.4 GHz, 5 GHz, and 6 GHz for up to 4.08 Gbps combined throughput. Keeping firmware current matters on a device with that level of traffic exposure: firmware updates carry both performance fixes and security patches.
Most Fortinet partners require an active FortiCare contract before TAC tickets are opened on production hardware. If your FortiAP-231G came as hardware-only or with expired support, renewing with this SKU restores all TAC and firmware privileges. Organizations with strict uptime requirements — healthcare facilities, retail environments, and corporate branch offices — benefit from having Premium in place before an issue occurs rather than after.
This is a software entitlement delivered electronically. After purchase, DataCenter360.ca sends the license key to your registered email address, typically within the same business day. You register the contract against the FortiAP-231G’s serial number in the Fortinet Support portal, and coverage begins immediately. There is no physical shipment and no geographic restriction on delivery.
This contract activates FortiCare Premium support for the FortiAP-231G. The table below compares the three FortiCare tiers available for FortiAP devices:
| Essential | Premium | Elite | |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| 24×7 telephone support | — | ✓ | ✓ |
| Hardware RMA replacement | ✓ | ✓ | ✓ |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware & portal access | ✓ | ✓ | ✓ |
| Named TAM & proactive reviews | — | — | ✓ |
| Extended LTS & monitoring portal | — | — | FortiGate only |
FortiCare Elite (FC-10-PG231-284-02-12) adds a 15-minute critical-issue response and a named TAM for escalations. For branch offices or campus deployments where a 1-hour response window and next-business-day hardware replacement are acceptable, Premium is the right tier. The upgrade to Elite (FC-10-PG231-204-02-12) is available for active Premium holders who want faster response without purchasing a full new Elite contract. Both are available from DataCenter360.ca.
DataCenter360.ca is a Fortinet Select Partner with direct access to the FortiCare license catalog. Orders are fulfilled as e-delivery within 0–1 business days, and the license is valid for any country in which the FortiAP-231G is registered. If you have questions about multi-unit renewals or want confirmation on coverage dates before ordering, the support team is available prior to checkout.
FortiCare Premium provides 24/7 TAC support, full firmware update entitlement, and next-business-day hardware replacement for the FortiAP-231G throughout the one-year term. It does not include a FortiCloud management subscription, which is a separate SKU.
Yes. FortiCare Premium can be applied to hardware with lapsed or no previous support. Fortinet may apply a lapsed-support reinstatement process depending on how long the device has been unsupported, but this SKU covers new activations and renewals alike.
Yes. FortiCare Elite adds a 4-hour hardware replacement SLA on top of everything Premium includes. For environments where hours of downtime are more costly than the price difference, Elite is worth reviewing. The upgrade SKU FC-10-PG231-204-02-12 lets you step up from Premium to Elite on an existing contract.
No. FortiCare is an electronic license. You receive an activation key by email, which you register in Fortinet’s Support portal against the device’s serial number. There is no hardware shipment involved in the initial license delivery. Hardware replacement under the service agreement is a separate process if and when needed.
The FortiAP-231G is managed by a FortiGate using FortiOS or through the FortiEdge Cloud portal. Fortinet documents the minimum FortiOS version required for each FortiAP model in its compatibility matrix. Ensure both the FortiGate and FortiAP firmware are on current supported releases, which your FortiCare Premium entitlement keeps accessible.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-231G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2025-07-06 |
| Last Service Extension Date (LSED) | 2029-07-06 |
| End of Support Date (EOS) | 2030-07-06 |
| Product Family | FortiAP |
| MPN | FC-10-PG231-247-02-12 |
| 5 star | 100% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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