Original price was: CAD$110.48.CAD$103.57Current price is: CAD$103.57.
Authorized Partner for United States (US)FortiCare Premium is what Fortinet recommends at the time of hardware purchase for the FortiAP-23JK. FC-10-P23JK-247-02-12 covers a single FAP-23JK-A for one year with round-the-clock TAC access, firmware update entitlement, and hardware replacement coverage. Unlike the renewal-only Essential tier, Premium is available on day one — bundled with the hardware order or purchased alongside it.
The 247 contract provides 24/7 TAC access via phone and online portal, firmware updates throughout the contract term, and a hardware replacement process with coverage for the unit under contract. For an access point deployed in a production wireless environment, this means Fortinet-backed support is available when an issue surfaces outside business hours, which matters in environments running three shifts or operating across multiple time zones.
FortiCare Premium does not include priority or same-day hardware delivery — that requires a separate Priority RMA contract (FC-10-P23JK-210-02-12 for next-calendar-day replacement).
Any organization deploying the FortiAP-23JK in a production role should start with Premium. The renewal-only Essential tier (314 series) becomes available after the first contract term, but there is no FortiCare contract available for a new AP other than Premium. IT teams in hospitality, healthcare, and corporate environments where wireless availability is tied to business operations use Premium as a baseline for all deployed APs.
The license is delivered electronically to any country, typically within one business day. The registration code is applied in the FortiCare portal against the AP’s serial number. Once registered, the controller — FortiGate, FortiEdge Cloud, or SASE — reflects the active contract. No hardware shipment is involved.
FortiCare Premium covers TAC and standard hardware replacement. If the deployment requires a guaranteed turnaround on hardware replacement, Priority RMA (FC-10-P23JK-210-02-12) adds next-calendar-day hardware delivery, and the 4-hour options (211, 212 series) add even faster response. Both can coexist — Premium handles TAC and firmware while RMA handles hardware logistics.
FortiCare Premium licenses ship electronically from DataCenter360.ca as soon as orders are processed. Pairing the hardware and the first-year support contract in a single order simplifies procurement and ensures the AP is covered from the moment it goes into service. As an authorized Fortinet Select Partner, DataCenter360.ca provides legitimate licensing at partner pricing, with direct support for any registration questions.
FortiCare comes in three service levels. This contract is the Premium tier; the table summarizes how the three compare so you can confirm it fits your support needs.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal (FortiGate only) | — | — | ✓ |
Yes. FortiCare Premium (247 series) is the correct service contract for initial hardware purchase and is available from day one. It is the only FortiCare tier available at first purchase — FortiCare Essential (314 series) is renewal-only and cannot be applied to a new AP.
FortiCare Premium provides 24/7 TAC access, including evenings, weekends, and holidays. This distinguishes it from FortiCare Essential, which covers business hours only. For organizations where wireless outages outside business hours carry operational impact, 24/7 coverage is the relevant differentiator.
Yes. FortiCare Premium includes hardware replacement coverage, but without a contractually committed delivery timeline. If next-day or 4-hour hardware replacement is required, Priority RMA (FC-10-P23JK-210-02-12) or the enhanced variants (211/212 series) should be added.
After purchase, you receive a registration code. Apply it in the FortiCare portal using the AP’s serial number. The controller (FortiGate or FortiEdge Cloud) will reflect the updated support status. The process takes a few minutes once you have the code in hand.
Yes. FC-10-P23JK-247-02-36 covers 3 years and FC-10-P23JK-247-02-60 covers 5 years under the same Premium terms. Longer terms reduce the frequency of procurement and lock in pricing across the contract window. All three terms are available from DataCenter360.ca.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-23JK |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P23JK-247-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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