Original price was: CAD$331.43.CAD$267.29Current price is: CAD$267.29.
Authorized Partner for United States (US)Three years of FortiCare Premium on the FortiAP-23JK reduces the overhead of annual renewals while keeping a consistent support level across the full term. FC-10-P23JK-247-02-36 covers a single FAP-23JK-A for 36 months with 24/7 TAC access, firmware update entitlement, and hardware replacement: the same coverage as the 1-year contract, extended to reduce procurement cycles.
The 247 contract provides 24/7 TAC access via phone and online portal, firmware updates throughout the contract term, and hardware replacement for the AP under contract. A 3-year term means the unit remains under continuous Fortinet-backed support from activation through the end of the term, with no gap year created by a delayed renewal. TAC support covers configuration questions, firmware issues, and hardware-related faults for the specific AP serial number registered.
Organizations that plan to run the FAP-23JK at a location for more than one year typically find the 3-year term more practical. Hospitality properties, corporate campuses, and branch offices use multi-year contracts to align support expiry with site refresh cycles. Network managers who want to avoid annual renewal workflows also prefer longer terms so the AP is always covered without needing to track individual renewal dates.
FC-10-P23JK-247-02-36 is delivered electronically to any country, typically within one business day of purchase. You receive a registration code, which you apply in the FortiCare portal using the FAP-23JK-A serial number. Once registered, the FortiGate or FortiEdge Cloud controller reflects the active 3-year contract status. No hardware shipment is needed, and activation can be completed in a few minutes from the portal.
FortiCare Premium covers TAC and standard hardware replacement but does not include a contractually committed hardware delivery timeline. For sites where wireless downtime has a direct operational impact, Priority RMA (FC-10-P23JK-210-02-36 for next-calendar-day hardware delivery) can be added alongside Premium. For the highest available support tier, FortiCare Elite (FC-10-P23JK-284-02-36) adds enhanced coverage over Premium for the same 3-year window. FortiCare Essential (314 series) is a renewal-only option available after an initial Premium contract has run.
DataCenter360.ca supplies FortiCare Premium licenses as an authorized Fortinet Select Partner, with delivery from stock. A 3-year contract ordered at the same time as the hardware means the FAP-23JK is covered continuously from the first day in service. For deployments involving multiple access points, DataCenter360.ca can confirm license quantities and discuss your access point rollout requirements.
FortiCare comes in three service levels. This contract is the Premium tier; the table summarizes how the three compare so you can confirm it fits your support needs.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal (FortiGate only) | — | — | ✓ |
Yes. FortiCare Premium (247 series) can be purchased alongside a new FAP-23JK-A or independently as a standalone contract. It is the correct support tier for initial hardware purchase, and the 3-year term is available from the first day of deployment: there is no requirement to start with a 1-year contract first.
Multi-year contracts lock in pricing at the time of purchase, which can offer a better effective annual rate than renewing annually, depending on current list pricing at renewal time. The 3-year term also reduces administrative overhead by eliminating two separate renewal transactions over the 3-year period.
Fortinet offers an Elite upgrade contract (FC-10-P23JK-204 series) that sits alongside an active Premium contract to add Elite-level coverage. You do not need to wait until the Premium term expires. Contact DataCenter360.ca to confirm which upgrade SKU applies to your current registration.
If Fortinet replaces the hardware unit, the FortiCare contract is typically transferred to the replacement unit’s serial number through the FortiCare portal. The remaining contract term stays active. The portal includes a process for serial number transfer, and FortiCare TAC can assist if manual steps are required.
Multi-year FortiCare Premium terms are available for most current FortiAP models. The SKU structure follows the same FC-10-P[model]-247-02-[term] format. DataCenter360.ca carries Premium contracts for the FortiAP-23JK-A and other access point models in 1-, 3-, and 5-year terms.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-23JK |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P23JK-247-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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