Original price was: CAD$552.39.CAD$445.48Current price is: CAD$445.48.
Authorized Partner for United States (US)The 5-year FortiCare Premium contract for the FortiAP-23JK covers continuous 24/7 TAC support from the start of deployment through the full five-year window. FC-10-P23JK-247-02-60 is suitable for access points installed in locations with long refresh cycles, where managing annual or biennial renewal transactions adds procurement overhead without changing the underlying support terms.
The 247 contract includes 24/7 TAC access via phone and web portal, firmware updates for the duration of the term, and hardware replacement coverage for the registered AP. At five years, the contract aligns well with medium-term infrastructure commitments: the FAP-23JK remains under active Fortinet support for the length of the term without requiring renewals. Access point firmware releases and security updates are available as long as the contract is active.
Long-term facility deployments benefit most from a 5-year contract. Hotels, healthcare facilities, warehouses, and branch offices where the wireless infrastructure is not expected to change for several years use multi-year contracts to simplify lifecycle management. Finance and compliance teams prefer longer support contracts because expiration dates and renewal events become fewer to track. The 5-year term is also practical when purchasing multiple access points for a new site build, since all units can be covered under contracts that expire at the same time.
Like all FortiCare contracts, FC-10-P23JK-247-02-60 is delivered electronically. A registration code is provided, applied against the FAP-23JK-A serial number in the FortiCare portal. The 5-year coverage period begins on the registration date. Delivery is worldwide with no geographic restrictions, and the contract is typically available within one business day of purchase.
FortiCare Premium at 5 years provides broad coverage without upgrading to Elite. If hardware replacement with a contractually committed delivery window is required, Priority RMA contracts (FC-10-P23JK-210-02-60 for next-calendar-day delivery) can be added alongside Premium. FortiCare Elite (FC-10-P23JK-284-02-60) covers the same 5-year window at the highest FortiCare tier, including all Premium features plus enhanced capabilities. Choosing between Premium and Elite depends on the support requirements of the deployment and whether the Elite-specific features are needed.
DataCenter360.ca fulfills FortiCare Premium contracts as an authorized Fortinet Select Partner, with delivery from active inventory. Ordering the 5-year contract alongside the hardware ensures the FAP-23JK is covered from purchase, eliminating the need to return to procurement for renewals. For multi-AP deployments, contact DataCenter360.ca to confirm quantities and delivery coordination across your access point rollout.
FortiCare comes in three service levels. This contract is the Premium tier; the table summarizes how the three compare so you can confirm it fits your support needs.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal (FortiGate only) | — | — | ✓ |
The contract should be registered in the FortiCare portal as soon as possible after purchase. The 5-year coverage window starts on the registration date, not the purchase date. Registering alongside the hardware order ensures the full term begins when the AP goes into service.
Yes. FortiCare Premium (247 series) is available for new hardware purchase in 1-, 3-, and 5-year terms. The 5-year term applies the same Premium coverage as the 1-year contract, extended over five years. There is no requirement to start with a shorter term first.
FortiCare Premium (FC-10-P23JK-247-02-60) includes 24/7 TAC, firmware updates, and hardware replacement. FortiCare Elite (FC-10-P23JK-284-02-60) covers everything in Premium and adds Elite-tier features including extended firmware lifecycle coverage and priority escalation. Elite is Fortinet’s highest FortiCare tier for the FAP-23JK.
Yes. Priority RMA (FC-10-P23JK-210-02-60 for next-calendar-day hardware delivery) can coexist with FortiCare Premium. Premium handles TAC and firmware coverage, while the RMA contract adds a committed hardware replacement delivery window. Both contracts are registered to the same AP serial number in the FortiCare portal.
Fortinet’s portal supports serial number transfer when hardware is replaced under a support contract. The remaining contract term is transferred to the replacement unit. Contact FortiCare TAC or your authorized partner if you need assistance with the transfer process after a hardware replacement event.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-23JK |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P23JK-247-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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