Fortinet FortiAP 244K FortiCare Elite Support, 1-Year (FC-10-F244K-284-02-12)

For teams running the FAP-244K in high-density Wi-Fi 6E environments who want maximum support coverage without a multi-year commitment, a one-year FortiCare Elite term fits annual IT budget cycles precisely. It delivers the highest support tier Fortinet offers on this access point for a single coverage year, giving procurement teams the flexibility to reassess each renewal period while keeping the unit fully backed throughout.

What it covers

FortiCare Elite Support (service code 284) is a dedicated support subscription for the FAP-244K. Entitlements under this one-year contract include:

• 15-minute response SLA for P1 (critical) incidents, the fastest tier Fortinet offers
• Advanced hardware replacement with next-business-day shipping
• 24×7 access to Fortinet TAC engineers by phone and chat
• Firmware updates and feature releases for the FAP-244K platform
• Fortinet asset management portal access for serial-number tracking and contract visibility
• Elite monitoring portal with extended Long-Term Support (LTS) visibility across the access point fleet

Who needs it

Environments where wireless downtime carries direct operational cost are the primary fit. Conference centers, open-plan corporate offices, and dense classroom deployments running the FAP-244K rely on a rapid-response support tier when an access point fails unexpectedly. IT teams managing large FAP fleets use the Elite monitoring portal to track firmware compliance and asset lifecycle across dozens or hundreds of units from a single view. Any site where a replacement unit must arrive next business day rather than waiting on standard logistics will find the 15-minute P1 SLA and advanced hardware replacement worth the upgrade from Premium.

Activation & delivery

FortiCare Elite Support is an electronic license with no physical shipment. After purchase, Fortinet issues a license key that is registered against the FAP-244K serial number at support.fortinet.com. Registration takes minutes. DataCenter360.ca delivers license details by email, typically within one business day of order confirmation. Coverage begins on the date the key is registered in the Fortinet Support Portal.

One service vs the bundle

FC-10-F244K-284-02-12 is a support-only contract. It does not include FortiGuard security feed subscriptions such as IoT detection or rogue AP suppression intelligence. If your FAP-244K deployment also requires FortiGuard services, those are licensed under separate SKUs. Conversely, if a bundle already covers FortiGuard feeds on this unit, adding FC-10-F244K-284-02-12 upgrades the support tier only, with no overlap or duplication of security service spend. The distinction matters for budgeting: this line item is a support cost, not a security subscription.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Purchasing the one-year term here keeps your commitment to a single coverage year with full flexibility at renewal. License keys are fulfilled electronically and delivered to customers worldwide. For volume orders covering multiple FAP-244K units, use the Request a Quote link on this page to receive a formal quote with unit pricing.

Frequently asked questions