Fortinet FortiAP 244K FortiCare Elite Support, 3-Year (FC-10-F244K-284-02-36)

Teams that have standardized the FAP-244K across a campus or office portfolio benefit from a three-year FortiCare Elite term because it aligns support coverage with a typical wireless refresh cycle and eliminates annual renewal overhead. Three years of the 15-minute P1 SLA and advanced hardware replacement is locked in at purchase, giving finance and IT a predictable, fixed support line item over the mid-range planning horizon.

What it covers

FortiCare Elite Support (service code 284) is a dedicated support subscription for the FAP-244K. This three-year contract includes:

• 15-minute response SLA for P1 (critical) incidents across the full three-year term
• Advanced hardware replacement with next-business-day shipping
• 24×7 access to Fortinet TAC engineers by phone and chat
• Firmware updates and feature releases for the FAP-244K platform throughout the coverage period
• Fortinet asset management portal access for contract and serial-number tracking
• Elite monitoring portal with extended Long-Term Support (LTS) visibility for the access point fleet

Who needs it

A three-year term suits organizations that have completed a Wi-Fi 6E deployment and want consistent, uninterrupted support without the administrative load of annual renewals. IT managers overseeing multi-building FAP-244K installations use the Elite monitoring portal to track firmware compliance and hardware status across the full fleet. Environments such as enterprise campuses, hospital wings, and large retail networks, where a downed access point affects a defined service zone, rely on the 15-minute P1 SLA to minimize mean time to response over a multi-year operational window.

Activation & delivery

FortiCare Elite Support is an electronic license with no physical shipment. After purchase, Fortinet issues a license key registered against the FAP-244K serial number at support.fortinet.com. Registration takes minutes. DataCenter360.ca delivers license details by email, typically within one business day of order confirmation. The three-year coverage period begins on the date of registration in the Fortinet Support Portal.

One service vs the bundle

FC-10-F244K-284-02-36 is a support-only contract for the full three years. It does not include FortiGuard security feed subscriptions such as IoT detection or rogue AP suppression intelligence. If your FAP-244K already has FortiGuard services under a separate bundle SKU, adding this contract upgrades the support tier without duplicating security feed spend. If FortiGuard feeds are also required, they must be licensed separately. The three-year Elite Support contract is a single fixed support cost, separate from any security service budget lines.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The three-year term consolidates three coverage years into a single purchase transaction, reducing renewal touchpoints compared to back-to-back annual contracts. License keys are fulfilled electronically and delivered to customers worldwide. For multi-unit deployments or a formal procurement quote, use the Request a Quote link on this page.

Frequently asked questions