Fortinet FortiAP 244K FortiCare Elite Support, 5-Year (FC-10-F244K-284-02-60)

When the FAP-244K is part of a long-term infrastructure commitment, a five-year FortiCare Elite Support contract removes every support renewal decision for the life of the deployment. From commissioning through planned replacement, the 15-minute P1 SLA and advanced hardware replacement remain in force with no action required at each anniversary. This is the choice for organizations building a Wi-Fi 6E foundation they intend to run to end-of-life.

What it covers

FortiCare Elite Support (service code 284) is a dedicated support subscription for the FAP-244K. The five-year contract locks in the following entitlements from activation through the end of the coverage period:

• 15-minute response SLA for P1 (critical) incidents, the fastest tier Fortinet offers
• Advanced hardware replacement with next-business-day shipping
• 24×7 access to Fortinet TAC engineers by phone and chat
• Firmware updates and feature releases for the FAP-244K for the full five years
• Fortinet asset management portal access for contract and serial-number tracking
• Elite monitoring portal with extended Long-Term Support (LTS) visibility across the access point fleet

Who needs it

The five-year term is the right fit for organizations that treat wireless infrastructure as a long-cycle capital investment. Managed service providers supporting enterprise clients on multi-year contracts use this SKU to align support obligations with their service agreements. Campus deployments, manufacturing floors, and logistics facilities running dense FAP-244K grids benefit from knowing that a failed unit will receive next-business-day replacement regardless of when in the five-year window the incident occurs. IT directors overseeing large fleets also use the included Elite monitoring portal to audit firmware status and contract expiry across all units from a single dashboard.

Activation & delivery

FortiCare Elite Support is an electronic license with no physical shipment. After purchase, Fortinet issues a license key that is registered against the FAP-244K serial number at support.fortinet.com. Registration takes minutes. DataCenter360.ca delivers license details by email, typically within one business day of order confirmation. The five-year coverage window begins on the registration date in the Fortinet Support Portal.

One service vs the bundle

FC-10-F244K-284-02-60 is a support-only contract. It does not include FortiGuard security feed subscriptions such as IoT detection or rogue AP suppression intelligence over the five-year period. If the FAP-244K already carries FortiGuard feeds under a bundle SKU, adding this contract upgrades the support tier with no duplication of security service spend. If FortiGuard services are also required for the same five-year window, they must be licensed under separate SKUs. Keeping the support and security feed lines distinct makes multi-year cost modeling straightforward.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The five-year term is a single purchase covering the entire operational life of the FAP-244K, with no renewal events required during that period. License keys are delivered electronically to customers worldwide. For large-scale fleet purchases or a formal procurement quote, use the Request a Quote link on this page.

Frequently asked questions