Fortinet FortiAP-432FR FortiCare Premium to Elite Upgrade, 1-Year (FC-10-FR432-204-02-12)

If the FortiAP-432FR already has an active FortiCare Premium contract and you need Elite SLAs now, the 1-year Premium-to-Elite upgrade (FC-10-FR432-204-02-12) is the cost-effective path. Instead of purchasing a full standalone Elite contract, this upgrade applies the Elite response and replacement SLAs to the remaining period of the existing Premium contract, giving you 15-minute critical response and Next Calendar Day hardware replacement without buying coverage you already own.

What the Upgrade Covers

The Premium-to-Elite upgrade applies for one year from the upgrade activation date. It converts the existing FortiCare Premium entitlements on the registered FAP-432FR to Elite-tier SLAs: the critical-response target drops from 1 hour to 15 minutes, hardware replacement shifts from Next Business Day to Next Calendar Day delivery, and Priority RMA moves from an eligible add-on to an included service. All existing Premium entitlements (24×7 TAC, firmware access, portal) remain unchanged — only the SLA tier is upgraded.

Eligibility Requirement

This SKU requires an active FortiCare Premium contract on the same FortiAP-432FR serial number. It cannot be applied to a device running FortiCare Essential, or to a device with an expired contract. If the existing Premium contract has less than one year remaining, the upgrade covers only the remaining Premium period — it does not extend the contract term. For a full standalone Elite contract without a Premium prerequisite, see FC-10-FR432-284-02-12.

Upgrade vs. Standalone Elite

The 1-year upgrade applies Elite SLAs to time you have already paid for under Premium. A standalone Elite contract (FC-10-FR432-284-02-12) is the right choice when no active Premium contract exists, when the Premium contract has already expired, or when you want to lock in Elite coverage for a full year starting from today rather than applying it to the remaining Premium term. Longer-term upgrades (FC-10-FR432-204-02-36 for 3 years, FC-10-FR432-204-02-60 for 5 years) follow the same eligibility rules and apply for the stated upgrade term from the activation date.

Activation and Delivery

Delivered electronically. DataCenter360.ca emails activation details after the order processes, typically the same business day. Register the upgrade at support.fortinet.com against the FortiAP-432FR serial number that holds the active Premium contract. Fortinet verifies Premium eligibility at registration. Once activated, the 15-minute response SLA and NCDD RMA take effect immediately for the 1-year upgrade window.

Buying from DataCenter360.ca

As an authorized Fortinet Select Partner, DataCenter360.ca can confirm contract eligibility and process the Premium-to-Elite upgrade for single units or fleet deployments. If you are unsure whether your existing Premium contract qualifies or want to discuss the upgrade vs. standalone Elite path, contact our team before ordering.