Fortinet FortiAP-432FR FortiCare Premium to Elite Upgrade, 3-Year (FC-10-FR432-204-02-36)

Industrial wireless sites run on tighter tolerances than typical enterprise deployments. When an access point on an oil rig or factory floor goes down, a four-hour P1 response time is not the same as a one-hour one. The FC-10-FR432-204-02-36 upgrades an existing FortiCare Premium contract on the FortiAP-432FR to Elite tier for three years, cutting Fortinet’s critical-case response commitment to one hour and adding same-day hardware replacement throughout the coverage period.

What This Contract Covers

Service code 204 is a Premium-to-Elite overlay. It requires an active FortiCare Premium subscription on the registered unit before it can be applied. Once activated, the contract elevates all support interactions to Elite tier for 36 months: one-hour response for P1/critical cases, same-day RMA dispatch (subject to regional parts availability), 24/7 Fortinet telephone access, and a dedicated Technical Account Manager. Firmware access, portal use, and advanced hardware replacement carry forward unchanged from the underlying Premium contract.

FortiCare Tier Comparison

This contract upgrades the FortiAP-432FR from Premium to Elite. The table below shows the full tier breakdown:

* Extended LTS support and monitoring portal are available for FortiGate models only.

Who Should Buy This

This upgrade is for organizations with FortiAP-432FR units already under a Premium contract who need a tighter SLA. The FortiAP-432FR is rated for hazardous environments including oil and gas platforms, industrial manufacturing, and transportation infrastructure. In those environments wireless outages have direct operational consequences, and the gap between four-hour and one-hour P1 response can be significant.

Activation and Delivery

FC-10-FR432-204-02-36 is a software entitlement delivered electronically, typically within one business day of order confirmation from DataCenter360.ca. You receive a license key or registration code to activate in the Fortinet Support Portal (support.fortinet.com) under the FortiAP-432FR’s registered serial number. The contract co-terms with the existing Premium subscription; confirm term alignment with Fortinet support before activating.

Three Years vs Other Terms

The same upgrade is available in a 1-year term (FC-10-FR432-204-02-12) and a 5-year term (FC-10-FR432-204-02-60). A three-year commitment balances SLA coverage with renewal flexibility. If you are planning a full five-year hardware lifecycle, the 5-year upgrade removes a mid-cycle renewal touchpoint entirely.

Buying from DataCenter360.ca

As a Fortinet Select Partner and MSSP, DataCenter360.ca is authorized to sell FortiCare contracts for the full FortiAP product line. Orders are processed promptly and delivered electronically to any country. Have the FortiAP-432FR serial number ready to activate immediately on receipt.