Fortinet FortiAP-831F 4-Hour Hardware Delivery RMA, 5-Year (FC-10-P831F-211-02-60)

SKU: FC-10-P831F-211-02-60

Original price was: CAD$2,495.71.Current price is: CAD$1,991.26.

Save:20%You save CAD$353.72
FC-10-P831F-211-02-60 provides 5 years of 4-Hour Hardware Delivery Priority RMA for the FortiAP-831F. When the AP fails, a replacement unit arrives at your site within four hours, no waiting until the next business day.
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Product description

Five years of 4-hour hardware delivery coverage puts a firm commitment behind the FortiAP-831F for its entire service life. FC-10-P831F-211-02-60 means that if the 8×8 Wi-Fi 6 access point fails at any point across five years, a replacement unit is couriered to your site within four hours of failure confirmation.

What This Contract Covers

The -211- sub-type is Fortinet’s 4-Hour Hardware Delivery Priority RMA. After Fortinet support confirms a hardware failure, a replacement FortiAP-831F is dispatched via courier targeting your site within four hours. The 5-year term runs continuously from the activation date. Hardware delivery only: your IT team installs the unit and restores configuration from your FortiManager or FortiEdge Cloud environment.

Active FortiCare Premium or FortiCare Elite on the same serial number is required. The Priority RMA tier cannot be used without base FortiCare support.

Who This Suits

The 5-year term at the -211- tier is built for environments that treat the FortiAP-831F as fixed long-term infrastructure: large enterprise campuses, healthcare facilities, logistics or manufacturing sites with stable AP deployments, or branch networks that run on consistent hardware for years at a time. Buying 5-year RMA alongside the AP eliminates renewal decisions, avoids coverage gaps at renewal time, and generally offers better per-year value than annual contracts.

Activation and Delivery

FC-10-P831F-211-02-60 is an electronic license. Activation codes are sent by email after purchase. Register the contract in the Fortinet Support Portal under the FortiAP-831F serial number. The 5-year coverage period begins on the activation date.

Choosing Between the -210-, -211-, and -212- Tiers

The -210- tier ships a replacement the next calendar day, suitable for environments that can absorb overnight recovery. The -211- tier cuts the hardware delivery window to four hours, without an engineer on site. The -212- tier combines four-hour hardware delivery with a certified engineer dispatch, for locations where your team cannot perform the install. If your ops team is capable and on-site, the -211- delivers fast hardware without the added cost of engineer dispatch built into -212-.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner offering this 5-year contract for electronic delivery worldwide. Locking in 5-year RMA at purchase time ensures the FortiAP-831F has continuous, fast replacement coverage through its entire service life. Activation codes arrive by email and the team can assist with Fortinet Support Portal registration after checkout.

Is a 5-year term available for the -212- (onsite engineer) tier as well?
Yes. FC-10-P831F-212-02-60 provides 5-year coverage with onsite engineer dispatch. If your site requires an engineer for the swap, that is the appropriate contract for a 5-year commitment.

Does this contract require FortiCare Premium?
Yes. Active FortiCare Premium or FortiCare Elite on the same FortiAP-831F serial number is required. Ensure your FortiCare contract covers the full 5-year period to maintain Priority RMA eligibility throughout the term.

How is the 4-hour clock defined?
The four-hour window begins once Fortinet support confirms the hardware failure and initiates dispatch. Time spent opening the case, troubleshooting, or reaching the confirmation decision is not included in the four-hour window. Report failures promptly to preserve the full response time.

What happens to the contract if I replace the FortiAP-831F with new hardware mid-term?
The contract is tied to the original serial number. If you replace the unit outside of an RMA event, the remaining contract term may not automatically transfer. Contact Fortinet support or DataCenter360.ca to understand your options before proceeding with a voluntary hardware change.

Can this contract be purchased after the AP is already deployed?
Yes. Priority RMA contracts can typically be added at any time while the device is covered under an active FortiCare Premium or Elite contract. The sooner you activate the coverage, the sooner the 5-year term begins accruing.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-831F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiAP

MPN

FC-10-P831F-211-02-60

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