Original price was: CAD$1,665.53.CAD$1,357.77Current price is: CAD$1,357.77.
High-density Wi-Fi 6E deployments leave little room for extended outages. This 1-year FortiCare Premium contract for the FAP-HD-224KL gives network teams a 1-hour critical-issue response SLA and direct telephone access to Fortinet engineers, with coverage sized to annual budget cycles and initial deployment phases where flexibility matters most.
FortiCare Premium (service code 247) for the FAP-HD-224KL delivers four core entitlements across the 1-year term. Fortinet commits to a 1-hour response on critical issues, the fastest SLA outside the Elite tier. Telephone and chat support channels give engineers direct access to Fortinet TAC, a capability not available under the Essential tier. Advanced hardware replacement ships a replacement unit before Fortinet receives the failed access point, which matters acutely in stadiums and convention centers where the FAP-HD-224KL’s tri-radio 802.11ax coverage serves hundreds of concurrent clients per radio. Firmware updates, online diagnostics, and the Fortinet asset management portal round out the entitlements for the full term.
Any organization running the FAP-HD-224KL in a production high-density environment should carry at minimum a Premium support contract. The FAP-HD-224KL is built for stadiums, large auditoriums, and dense enterprise floors where the 6 GHz band offloads congestion from 2.4 GHz and 5 GHz. In those settings a next-business-day Essential response is not operationally viable. Teams that want a one-year commitment before assessing whether multi-year renewal makes sense will find this contract the right starting point.
FortiCare Premium support is an electronic license delivered worldwide. After purchase DataCenter360.ca sends the license key and Fortinet registration instructions by email, typically within one business day. The key is registered against the FAP-HD-224KL’s serial number inside the Fortinet Support Portal, activating the support entitlements immediately. No physical media ships. This license is eligible for delivery to any country where Fortinet licensing is permitted.
FortiCare offers three support tiers for the FAP-HD-224KL. The table below compares them so you can confirm Premium is the right fit before purchasing.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | — |
DataCenter360.ca is an authorized Fortinet Select Partner. This 1-year SKU suits teams purchasing their first FortiCare Premium contract on the FAP-HD-224KL or aligning renewals to a 12-month fiscal period. Orders ship electronically worldwide. For volume pricing or a formal quote, use the Request a Quote link on this page.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-HD-224KL |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-HD2KL-247-02-12 |
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