Original price was: CAD$8,327.66.CAD$6,644.41Current price is: CAD$6,644.41.
Access point hardware in dense-deployment environments often remains in production for five years or longer. This 5-year FortiCare Premium contract for the FAP-HD-224KL covers the complete operational lifecycle of the unit, keeping a 1-hour critical-issue response SLA, telephone TAC access, and advanced hardware replacement in place from day one of registration through year five, without a single annual renewal task.
FortiCare Premium (service code 247) for the FAP-HD-224KL delivers four entitlements across all 60 months. Fortinet commits to a 1-hour response on Severity-1 (critical) cases. Telephone and chat channels give engineers direct TAC access, which the Essential tier does not include. Advanced hardware replacement ships a replacement FAP-HD-224KL before the failed unit is returned, a critical capability for stadiums and auditoriums where the 224KL’s tri-radio 802.11ax design covers the 2.4 GHz, 5 GHz, and 6 GHz bands concurrently. Firmware updates, diagnostic tools, and the Fortinet asset management portal remain active for the full 5-year term. Extended LTS support and Elite monitoring portal access are not included in Premium; those require the Elite tier.
The 5-year contract is the right choice for venues and enterprises where the FAP-HD-224KL is a long-term infrastructure investment. Convention centers, airports, and large campus deployments typically depreciate Wi-Fi hardware over five years. Purchasing a matching 5-year support contract at the same time as the hardware aligns support cost with the asset’s operational life and eliminates procurement overhead for four consecutive renewal cycles.
FortiCare Premium is an electronic license with no physical media. After purchase, DataCenter360.ca delivers the license key and registration instructions by email, typically within one business day. The key is registered in the Fortinet Support Portal against the FAP-HD-224KL’s serial number, and the 5-year entitlement activates immediately on registration. Delivery is worldwide with no geographic restriction on this license type.
FortiCare is offered in three tiers for the FAP-HD-224KL. The comparison below shows exactly what each tier includes, helping you confirm that Premium is the right coverage level before committing to a 5-year term.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | — |
DataCenter360.ca is an authorized Fortinet Select Partner. The 5-year SKU is the most cost-effective path for organizations confident in their FAP-HD-224KL deployment and looking to align support cost with the full hardware lifecycle. Orders are fulfilled electronically with worldwide delivery. For large-volume purchases or a formal quote covering multiple units, use the Request a Quote link on this page.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-HD-224KL |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-HD2KL-247-02-60 |
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