Fortinet FortiAP HD 224KL FortiCare Premium Support, 3-Year (FC-10-HD2KL-247-02-36)

SKU: FC-10-HD2KL-247-02-36

Original price was: CAD$4,996.59.Current price is: CAD$4,073.31.

Save:18%You save CAD$664.94
Three years of FortiCare Premium Support for the FAP-HD-224KL, covering 1-hour critical-issue response, telephone and chat TAC access, and advanced hardware replacement for this tri-radio Wi-Fi 6E high-density access point.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
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  Licensing available worldwide — delivered electronically to any country

Product description

Deploying the FAP-HD-224KL across a stadium, convention center, or multi-building campus typically involves a planning horizon of three or more years. This 3-year FortiCare Premium contract locks in a 1-hour critical-issue response SLA and advanced hardware replacement for that full period, removing the annual renewal cycle and giving project teams a single support commitment that spans the deployment’s initial growth phase.

What it covers

FortiCare Premium (service code 247) for the FAP-HD-224KL covers the same four entitlements across all 36 months: 1-hour critical response, telephone and chat TAC access, advanced hardware replacement, and full access to firmware updates, diagnostic tools, and the Fortinet asset management portal. The FAP-HD-224KL operates across three radio bands (2.4 GHz, 5 GHz, and 6 GHz) under 802.11ax, and Fortinet releases firmware updates that address both security patches and Wi-Fi 6E protocol refinements. Premium ensures those updates remain available throughout the contract without interruption or gap periods between annual renewals.

Who needs it

A 3-year term fits organizations that have completed an initial pilot with the FAP-HD-224KL and are moving into full-scale production. High-density venues that cannot absorb even a brief lapse in TAC access benefit from multi-year continuity. IT procurement teams managing capital budgets in 3-year cycles will also find that consolidating support into a single line item simplifies forecasting and reduces the risk of an accidental renewal gap.

Activation & delivery

This is an electronic license delivered worldwide. After purchase, DataCenter360.ca provides the FortiCare Premium key and registration instructions by email, typically within one business day. Registration is completed in the Fortinet Support Portal against the FAP-HD-224KL’s serial number. The 3-year entitlement activates immediately on registration, and no physical media ships. The license is eligible for delivery to any country where Fortinet licensing is permitted.

One service vs the bundle

Three tiers of FortiCare are available for the FAP-HD-224KL. The table below outlines what each tier includes so you can verify Premium meets your support requirements before committing to a 3-year term.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The 3-year SKU is the most common choice for organizations that have validated their FAP-HD-224KL deployment and want to move off annual renewals. Orders are fulfilled electronically with worldwide delivery. For multi-unit quotes or volume pricing, use the Request a Quote link on this page.

Frequently asked questions

What response SLA does FortiCare Premium guarantee for critical issues?
Fortinet commits to a 1-hour response on Severity-1 (critical) issues under the Premium tier, compared to next-business-day under Essential and 15 minutes under Elite.
Are firmware updates included throughout the 3-year term?
Yes. Firmware updates, online tools, and the Fortinet asset management portal are all included for the full 36 months without a gap or additional fee.
What is the difference between the 224KL and 224KR hardware variants?
The FAP-HD-224KL and FAP-HD-224KR are both members of the 224K platform but differ in antenna configuration. This SKU applies only to the FAP-HD-224KL. Confirm your model’s serial number in the Fortinet Support Portal before registering.
Does the 3-year contract include advanced hardware replacement?
Yes. Advanced replacement ships a replacement FAP-HD-224KL before Fortinet receives the failed unit, across the entire 3-year term.
Can this license be registered in any country?
Yes. FortiCare Premium is an electronic license with no geographic restriction. DataCenter360.ca delivers it worldwide, including to customers outside Canada.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-HD-224KL

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiAP

MPN

FC-10-HD2KL-247-02-36

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