Fortinet FortiSwitch 124F 4-Hour Hardware and Onsite Engineer Priority RMA, 1-Year (FC-10-S124N-212-02-12)

Not every organization has the in-house technical staff to swap out a failed core or distribution switch on short notice. FC-10-S124N-212-02-12 addresses that directly: 1 year of 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiSwitch-124F means that when hardware fails, Fortinet dispatches both a replacement unit by courier and a field engineer to the site. The engineer racks and cables the switch, handles re-adoption with the managing FortiGate, and removes the defective unit — all within the 4-hour delivery window, any day of the year.

What This Contract Covers

FC-10-S124N-212-02-12 is a 1-year Priority RMA add-on for the FortiSwitch-124F, requiring an active FortiCare Premium or Elite contract on the same device. Coverage includes:

• Replacement FortiSwitch-124F unit dispatched by courier, targeting on-site delivery within 4 hours of exchange confirmation
• A Fortinet field engineer dispatched separately to install the replacement unit, connect cabling, and collect the defective hardware
• 24/7 coverage including weekends and public holidays
• 12 months of coverage from the contract start date

FortiCare Support Tier Comparison

This Priority RMA add-on is available to FortiCare Premium and Elite customers. The table below summarizes how each FortiCare tier handles hardware replacement at the base level, before any Priority RMA add-on is applied:

Who Needs the Onsite Engineer Option

The onsite engineer component separates FC-10-S124N-212-02-12 from the hardware-delivery-only option (FC-10-S124N-211-02-12). It matters most in three scenarios: managed service providers maintaining switches at customer sites where they do not have staff on location; environments with strict cabling or cable-management standards that require trained staff for any physical changes; and situations where a FortiSwitch-124F failure coincides with peak load and the IT team cannot divert resources to the physical swap. If your team can reliably handle racking and FortiLink re-adoption, the hardware-delivery-only option achieves the same delivery speed at lower cost.

Activation and Delivery

This is an electronic entitlement with worldwide availability. DataCenter360.ca sends the license key by email within 0–1 business days of purchase. Register the key in the Fortinet Support Portal under the FortiSwitch-124F serial number to activate coverage. When a failure occurs, open a TAC case — Fortinet coordinates both the courier dispatch and the field engineer dispatch after exchange confirmation. Coverage runs for 12 months from the registered start date.

Other Term Options

The same 4-Hour Hardware and Onsite Engineer Priority RMA service is available for 3 years (FC-10-S124N-212-02-36) and 5 years (FC-10-S124N-212-02-60). If the onsite engineer requirement is not needed, FC-10-S124N-211-02-12 covers hardware delivery only at the same 4-hour window for a lower annual cost.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. Priority RMA add-ons pair with the base FortiCare contract on the same device — we can confirm the correct SKU combination before purchase and verify that 4-hour onsite availability is confirmed for your site’s region. License keys are delivered electronically, typically same-day.