Fortinet FortiSwitch 124F 4-Hour Hardware and Onsite Engineer Priority RMA, 3-Year (FC-10-S124N-212-02-36)

Managed service providers and organizations maintaining FortiSwitch-124F units at sites where on-call technical staff is not guaranteed need more than fast hardware delivery — they need the installation covered too. FC-10-S124N-212-02-36 combines 3 years of 4-Hour Hardware Delivery with an onsite engineer for each RMA event. The courier brings the replacement unit; the field engineer handles the physical installation and takes the defective switch away.

What This Contract Covers

FC-10-S124N-212-02-36 is a 3-year Priority RMA add-on for the FortiSwitch-124F, requiring FortiCare Premium or Elite on the same device serial number. Coverage includes:

• Replacement unit dispatched by courier with a 4-hour on-site delivery target after exchange confirmation
• Fortinet field engineer dispatched separately to rack, cable, and re-adopt the replacement unit under FortiLink management
• 24/7 coverage including weekends and public holidays for the full 36-month term
• Defective unit removal by the field engineer

FortiCare Support Tier Comparison

Priority RMA add-ons apply on top of FortiCare Premium or Elite. This table shows the base RMA handling at each FortiCare tier without a Priority add-on:

Why a 3-Year Onsite RMA Contract

The FortiSwitch-124F installed as the access layer in a branch office or managed customer site often has no dedicated IT staff on location. For those deployments, the onsite engineer option is not a luxury — it is the only way to guarantee that a hardware failure gets resolved without scheduling a site visit from a central IT team or the MSP. A 3-year term locks in that coverage for the typical duration of an access-layer deployment without the overhead of annual renewal. It also works well for managed service agreements where the contracted SLA requires defined hardware replacement windows.

Activation and Delivery

FC-10-S124N-212-02-36 is an electronic entitlement available worldwide. DataCenter360.ca delivers the license key by email within 0–1 business days of purchase. Register the key in the Fortinet Support Portal under the FortiSwitch-124F serial number. When a failure occurs during the 36-month coverage period, open a TAC case — Fortinet dispatches both the replacement hardware and a field engineer after exchange confirmation.

Term Alternatives

The 1-year term (FC-10-S124N-212-02-12) is available for shorter deployment windows or initial evaluation. The 5-year term (FC-10-S124N-212-02-60) provides the longest coverage span and the lowest effective annual cost. If onsite engineer coverage is not required, FC-10-S124N-211-02-36 covers 3-year 4-Hour Hardware Delivery only.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. For MSPs managing FortiSwitch fleets across multiple customer sites, we can help confirm that 4-hour onsite engineer availability applies to each site’s location before quoting. License keys are delivered electronically within 0–1 business days of purchase, globally.