Fortinet FortiSwitch 124F 4-Hour Hardware and Onsite Engineer Priority RMA, 5-Year (FC-10-S124N-212-02-60)

Five years of guaranteed 4-hour hardware replacement with an onsite engineer — FC-10-S124N-212-02-60 is the maximum Priority RMA coverage available for the FortiSwitch-124F, structured for the longest typical deployment lifecycle. At sites where a FortiSwitch-124F failure would halt operations and where in-house physical installation cannot be guaranteed, this contract removes the recovery uncertainty for the full term with no annual renewal required.

What This Contract Covers

FC-10-S124N-212-02-60 is a 5-year Priority RMA add-on for the FortiSwitch-124F. An active FortiCare Premium or Elite contract on the same device serial number is required. Coverage includes:

• Replacement unit dispatched by courier targeting on-site delivery within 4 hours of exchange confirmation
• Fortinet field engineer dispatched to install the replacement switch, handle cabling, complete FortiLink re-adoption, and remove the defective unit
• 24/7 coverage on all days, including weekends and public holidays, for 60 months
• Single contract cycle with no annual renewal for the life of the switch deployment

FortiCare Support Tier Comparison

This Priority RMA add-on operates on top of an existing FortiCare Premium or Elite subscription. The base tier comparison below shows standard RMA handling before any Priority add-on is applied:

When the 5-Year Term Is the Right Choice

The 5-year term delivers the lowest effective annual cost across all term options for this service, and it eliminates the renewal risk over a period that covers most FortiSwitch-124F deployment lifecycles. For MSPs with long-term managed service agreements at customer sites, a 5-year Priority RMA contract can align with the MSP contract term itself, ensuring coverage continuity without mid-term renewal decisions. Enterprise environments with fixed campus topology and no planned hardware refresh before the 5-year mark can treat this as set-and-forget protection for the access layer.

Activation and Delivery

FC-10-S124N-212-02-60 is an electronic entitlement available worldwide. DataCenter360.ca delivers the license key by email within 0–1 business days of purchase. Register the key in the Fortinet Support Portal under the FortiSwitch-124F serial number to activate 60 months of coverage. When a failure is confirmed, open a TAC case and Fortinet coordinates both the courier dispatch and the field engineer assignment simultaneously.

Shorter-Term Alternatives

For shorter deployment windows, the same 4-Hour Hardware and Onsite Engineer Priority RMA is available for 1 year (FC-10-S124N-212-02-12) and 3 years (FC-10-S124N-212-02-36). If onsite engineer coverage is not a requirement, FC-10-S124N-211-02-60 delivers the same 5-year, 4-hour hardware delivery at a lower cost without the engineer component.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. Multi-year Priority RMA contracts are quoted and delivered the same way as annual contracts — the difference is the coverage window. For organizations that manage FortiSwitch fleets across branch offices or customer sites, we can help map each device to the appropriate contract level and confirm onsite engineer availability by location before orders are placed.