Fortinet FortiSwitch 124F 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-S124N-211-02-12)

Access switches tend to be taken for granted until they stop working. The FortiSwitch-124F serves as the wired edge for entire office floors or branch segments — when it fails, every connected endpoint goes with it. FC-10-S124N-211-02-12 adds 1 year of 4-Hour Hardware Delivery Priority RMA to that switch, meaning Fortinet dispatches a replacement unit by courier and targets on-site delivery within 4 hours of dispatch, any day of the week, including weekends and public holidays.

What This Contract Covers

FC-10-S124N-211-02-12 is a 1-year Priority RMA add-on for the FortiSwitch-124F. It requires an active FortiCare Premium or Elite contract on the same device serial number. Coverage includes:

• A replacement FortiSwitch-124F unit dispatched by courier with a 4-hour on-site delivery target after exchange confirmation
• Coverage 24 hours a day, 7 days a week, including weekends and public holidays
• Hardware delivery only — no onsite engineer is included (see FC-10-S124N-212-02-12 for the engineer-included option)
• 12 months of coverage from the contract start date

FortiCare Support Tier Comparison

4-Hour Hardware Delivery Priority RMA is an add-on available to FortiCare Premium and Elite customers. Here is how the base support tiers compare on RMA handling before a Priority RMA add-on is applied:

Who Needs 4-Hour Hardware Delivery RMA

Standard Priority RMA options replace hardware the next calendar day, which can still mean 12 or more hours of downtime in a worst-case scenario. 4-Hour Hardware Delivery Priority RMA targets a much tighter window, making it appropriate for environments where any wired-access outage has significant operational impact: healthcare facilities with networked medical equipment, financial services offices with compliance-sensitive endpoints, or manufacturing floors where switch downtime stops production. Unlike the 4-hour with onsite engineer option (FC-10-S124N-212-02-12), hardware delivery only assumes your team can handle racking, cabling, and FortiLink re-adoption of the replacement unit.

Activation and Delivery

FC-10-S124N-211-02-12 is an electronic entitlement fulfilled worldwide. DataCenter360.ca delivers the license key by email within 0–1 business days of purchase. Register the contract in the Fortinet Support Portal under the FortiSwitch-124F serial number, and Priority RMA coverage activates immediately for the 12-month term. When a failure occurs, open a TAC case — Fortinet’s logistics partners dispatch the replacement hardware targeting arrival within 4 hours of exchange confirmation.

3-Year and 5-Year Alternatives

The same 4-Hour Hardware Delivery Priority RMA service is available for 3 years (FC-10-S124N-211-02-36) and 5 years (FC-10-S124N-211-02-60). A longer term reduces renewal overhead and locks in current pricing for the life of the contract. The 1-year contract works well for evaluating this coverage level before a longer commitment, or for deployments with a defined annual refresh cycle.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP based in Canada. Priority RMA add-ons are straightforward to quote but only valid alongside the appropriate FortiCare base contract — we can confirm the right combination of base support and Priority RMA for each FortiSwitch-124F unit before you order. License keys are delivered electronically, globally, within 0–1 business days.