Fortinet FortiSwitch 124F Secure RMA, 1-Year (FC-10-S124N-301-02-12)

Standard RMA replacement requires returning the defective unit to Fortinet. For organizations operating under strict data security policies, that creates a problem: Fortinet devices store configuration data on internal solid-state media that cannot be field-removed without voiding the warranty. FC-10-S124N-301-02-12 solves this with Secure RMA — a 1-year contract that provides a replacement FortiSwitch-124F without requiring the defective unit to leave your premises.

What Secure RMA Covers

FC-10-S124N-301-02-12 is a 1-year Secure RMA contract for the FortiSwitch-124F. On a confirmed hardware failure, Fortinet ships a replacement unit and waives the standard requirement to return the defective device. Coverage includes:

• Replacement FortiSwitch-124F provided without mandatory return of the defective unit
• Defective hardware remains at your facility, keeping configuration data and residual storage on-premises
• Applies to confirmed hardware defects during the 12-month contract period
• Electronic contract entitlement, registered to the specific FortiSwitch-124F serial number

FortiCare Support Tier Comparison

Secure RMA is an add-on service for FortiCare Premium and Elite customers. The table below shows how base FortiCare tiers handle hardware replacement before any add-on contract is applied:

Who Needs Secure RMA

Secure RMA is designed for environments where physical hardware cannot leave the facility because of the data it may contain. Fortinet switches accumulate configuration data — VLANs, ACLs, FortiLink policies — on internal storage that is not accessible without disassembling the device in a way that voids the warranty. Industries that typically require Secure RMA include: federal and provincial government agencies operating under IT security frameworks that restrict hardware egress; financial institutions with data-handling policies covering networking equipment; healthcare organizations where configuration data may be deemed sensitive under regulatory standards; and defense contractors or critical infrastructure operators with physical security requirements for all network hardware. If standard Advanced Replacement’s return requirement is incompatible with your security policy, Secure RMA is the correct service.

Activation and Delivery

FC-10-S124N-301-02-12 is an electronic entitlement delivered worldwide. DataCenter360.ca sends the license key by email within 0–1 business days of purchase. Register the contract in the Fortinet Support Portal under the FortiSwitch-124F serial number for immediate activation. When a hardware failure is confirmed through a TAC case, Fortinet ships the replacement unit without raising a return merchandise authorization for the defective device. Coverage runs for 12 months from the registered start date.

3-Year and 5-Year Alternatives

The same Secure RMA service is available for 3 years (FC-10-S124N-301-02-36) and 5 years (FC-10-S124N-301-02-60). Longer terms reduce annual renewal overhead and lock in current pricing. If the no-return requirement is a permanent organizational policy, a multi-year Secure RMA contract removes the risk of coverage lapses due to missed renewals.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. Secure RMA is a specialized service tier that is not always top of mind when quoting FortiSwitch deployments — we can confirm whether it applies to your environment and pair it with the appropriate FortiCare base contract for the same device. License keys are delivered electronically, typically within the same business day.