Original price was: CAD$642.77.CAD$518.36Current price is: CAD$518.36.
United States (US) Authorized DistributorThe FC-10-S124P-212-02-12 is the highest-tier Priority RMA option for the FortiSwitch-124F-POE: when a hardware fault is confirmed, Fortinet dispatches both a replacement unit and a certified field engineer to your site within four hours. For locations without in-house networking staff capable of swapping an access-layer switch — or for environments where speed and certainty of resolution are non-negotiable — this service removes the gap between hardware arrival and a working network.
This service is the 4-Hour Hardware and Onsite Engineer Priority RMA add-on for the FortiSwitch-124F-POE (FS-124F-POE), a managed 24-port PoE+ Gigabit Ethernet switch with 4 × SFP uplinks in a compact 1U form factor. Upon fault confirmation, Fortinet dispatches a replacement FS-124F-POE and schedules a certified engineer to arrive on-site within 4 hours. The engineer assists with the physical swap, basic configuration restore, and verification. FortiCare Premium or Elite is required on the device.
Organizations without dedicated network engineering staff on-site, managed service providers delivering SLA-bound support to clients, or locations where the FS-124F-POE supports critical operations and every minute of downtime has a measurable cost. The 1-year term suits deployments evaluated annually or environments trialling the highest support tier.
The FC-10-S124P-02-02-12 is an electronic license. DataCenter360.ca processes the order and delivers the activation key within 0–1 business days. Registration is completed through the Fortinet Support Portal under your device’s serial number. Confirm that the FortiSwitch-124F-POE already has an active FortiCare Premium or Elite subscription before activating this RMA add-on.
Priority RMA is an add-on available under FortiCare Premium or Elite subscriptions. The table below shows how RMA handling and response times differ across the three FortiCare tiers:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is an authorized Fortinet Select Partner offering the full range of FortiSwitch Priority RMA options for the FS-124F-POE to customers in Canada and internationally. The FC-10-S124P-212-02-12 is fulfilled electronically within 0–1 business days of your order. If your team needs coverage beyond hardware delivery and also wants an engineer available on-site, this is the correct product. Contact us if you need a combined quote with FortiCare Premium (FC-10-S124P-247-02-12) or want to discuss regional availability of on-site engineer dispatch before purchasing.
The Fortinet-dispatched engineer handles the physical replacement of the FS-124F-POE, assists with basic configuration restoration from backup, and confirms the replacement unit is operational. They are not a substitute for a full network design engagement but will get the port-level connectivity restored.
Yes. FC-10-S124P-211-02-12 delivers only the replacement hardware within 4 hours. FC-10-S124P-212-02-12 includes both the hardware delivery and a certified field engineer dispatched to perform the swap. If your team can handle the swap themselves, the -211- service is sufficient and typically less expensive.
On-site service availability varies by region. Fortinet’s field service network covers major markets, but response times and availability outside primary cities may differ. Confirm regional on-site availability with DataCenter360.ca or Fortinet support before purchase.
No. FC-10-S124P-212-02-12 requires FortiCare Premium or Elite on the registered FS-124F-POE. FortiCare Essential does not include Priority RMA eligibility.
The 1-year term (FC-10-S124P-212-02-12) is useful for short planning cycles or initial deployments where support requirements are still being assessed. The 3-year (FC-10-S124P-212-02-36) and 5-year (FC-10-S124P-212-02-60) options lock in coverage for longer with reduced per-year cost and no renewal overhead.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-124F-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-S124P-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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