Fortinet FortiSwitch 124G 4-Hour Priority RMA + On-Site Engineer, 1-Year (FC-10-S24GN-212-02-12)

When a FortiSwitch 124G fails in a closet with no on-site hands, shipping a replacement is only half the job. FC-10-S24GN-212-02-12 adds one year of 4-Hour Priority RMA with an on-site engineer, who arrives to rack, cable, and bring the switch back online after the replacement is couriered in.

What This Service Covers

FC-10-S24GN-212-02-12 is a 1-Year 4-Hour Priority RMA with an on-site engineer for the FortiSwitch 124G. When Fortinet confirms a hardware fault, a replacement is delivered to the site by courier within four hours, and an engineer is dispatched separately to rack and cable the new switch, leaving with the defective unit if you ask. It is the most hands-off recovery tier Fortinet offers for this switch.

Coverage runs for one year from activation, is tied to one FortiSwitch 124G serial number, and requires an active FortiCare Premium or Elite contract, since Priority RMA add-ons are only available on those tiers.

Who Needs On-Site Replacement

This tier fits a FortiSwitch 124G in a site with no trained hands at the rack: lights-out closets, remote branches, and locations where shipping a box is not enough because no one can install it. The engineer handles the physical swap, so recovery does not wait on a site visit you have to arrange. Where staff are already on site, the standard 4-Hour tier (-211-) without an engineer is usually the better fit.

FortiCare Tiers and RMA Eligibility

Priority RMA is an add-on, not a standalone contract. Only FortiCare Premium and Elite are eligible; Essential covers standard return-and-replace only. The table summarizes hardware support and response levels across the tiers:

Activation and Delivery

DataCenter360.ca delivers the FC-10-S24GN-212-02-12 license electronically, usually within one business day of payment, with no physical shipment of the license. Register it at support.fortinet.com against your FortiSwitch 124G serial number. Coverage starts once activation is confirmed, and the underlying FortiCare Premium or Elite contract must stay active for the replacement and on-site terms to apply.

Choosing Between the RMA Delivery Tiers

Fortinet offers Priority RMA at a few speeds for the FortiSwitch 124G. Next Calendar Day (-210-) targets the next calendar day. 4-Hour Delivery (-211-) puts a replacement on site within four hours. 4-Hour Delivery with On-Site Engineer (-212-), this contract, adds a technician to install it. Secure RMA (-301-) is separate: it lets you keep and destroy the failed unit for data protection. Pick the tier that matches your downtime tolerance and whether you need someone on site.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and sends FC-10-S24GN-212-02-12 by email to any country, typically within a business day. The on-site engineer tier is the most hands-off recovery for the FortiSwitch 124G, but four-hour courier and on-site service depend on your location, so let us confirm coverage before you buy. We are glad to add the required FortiCare Premium term if the switch does not have one.