Fortinet FortiSwitch 124G 4-Hour Priority RMA + On-Site Engineer, 5-Year (FC-10-S24GN-212-02-60)

A five-year on-site RMA contract is built for FortiSwitch 124G deployments that have to stay up and may not have trained staff at the rack. FC-10-S24GN-212-02-60 pairs four-hour hardware delivery with an engineer who racks and cables the replacement, across the full five-year span.

What This Service Covers

FC-10-S24GN-212-02-60 is a 5-Year 4-Hour Priority RMA with an on-site engineer for the FortiSwitch 124G. When Fortinet confirms a hardware fault, a replacement is delivered to the site by courier within four hours, and an engineer is dispatched separately to rack and cable the new switch, leaving with the defective unit if you ask. It is the most hands-off recovery tier Fortinet offers for this switch.

Coverage runs for five years from activation, is tied to one FortiSwitch 124G serial number, and requires an active FortiCare Premium or Elite contract, since Priority RMA add-ons are only available on those tiers.

Who Needs On-Site Replacement

This tier fits a FortiSwitch 124G in a site with no trained hands at the rack: lights-out closets, remote branches, and locations where shipping a box is not enough because no one can install it. The engineer handles the physical swap, so recovery does not wait on a site visit you have to arrange. Where staff are already on site, the standard 4-Hour tier (-211-) without an engineer is usually the better fit.

FortiCare Tiers and RMA Eligibility

Priority RMA is an add-on, not a standalone contract. Only FortiCare Premium and Elite are eligible; Essential covers standard return-and-replace only. The table summarizes hardware support and response levels across the tiers:

Activation and Delivery

DataCenter360.ca delivers the FC-10-S24GN-212-02-60 license electronically, usually within one business day of payment, with no physical shipment of the license. Register it at support.fortinet.com against your FortiSwitch 124G serial number. Coverage starts once activation is confirmed, and the underlying FortiCare Premium or Elite contract must stay active for the replacement and on-site terms to apply.

Choosing Between the RMA Delivery Tiers

Fortinet offers Priority RMA at a few speeds for the FortiSwitch 124G. Next Calendar Day (-210-) targets the next calendar day. 4-Hour Delivery (-211-) puts a replacement on site within four hours. 4-Hour Delivery with On-Site Engineer (-212-), this contract, adds a technician to install it. Secure RMA (-301-) is separate: it lets you keep and destroy the failed unit for data protection. Pick the tier that matches your downtime tolerance and whether you need someone on site.

Buying from DataCenter360.ca

DataCenter360.ca, a Fortinet Select Partner, supplies FC-10-S24GN-212-02-60 by electronic delivery to any country, normally inside a business day. This five-year tier is the longest white-glove RMA for the FortiSwitch 124G, pairing fast hardware delivery with on-site installation. Because both depend on local courier and engineer coverage, ask us to verify availability for your site, and we can quote the FortiCare Premium term alongside it.