Fortinet FortiSwitch-248D 4-Hour Hardware and Onsite Engineer Priority RMA, 1-Year (FC-10-W248D-212-02-12)

Not every site has IT staff on standby to swap a failed access switch. The 1-Year 4-Hour Hardware and Onsite Engineer Priority RMA (FC-10-W248D-212-02-12) is Fortinet’s most comprehensive Priority RMA tier for the FortiSwitch-248D: a confirmed hardware failure triggers both a replacement unit shipment and a certified field engineer dispatch — both targeted to arrive at your site within four hours. Your team doesn’t need to touch the switch.

What This 4-Hour Hardware Delivery and Onsite Engineer Priority RMA Covers

When Fortinet confirms a hardware failure on your FortiSwitch-248D, they simultaneously dispatch a replacement unit and a certified field engineer to your registered site — both targeted to arrive within four hours. The engineer handles physical installation and device bring-up, so your team does not need to be involved in the swap. This is Fortinet’s highest Priority RMA tier for FortiSwitch hardware.

Key points: hardware and engineer dispatch on failure confirmation; 4-hour target for both hardware and engineer arrival; engineer performs physical installation; no on-site IT staff required for the hardware recovery; failed unit returned per Fortinet’s instructions after the visit.

This Priority RMA add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same device. The table below shows how RMA coverage compares across FortiCare tiers:

Who Needs This Coverage

This service is built for sites with limited on-site IT resources, or where the FortiSwitch-248D is deployed in a controlled, secure, or physically constrained environment that benefits from vendor-assisted hardware replacement. Examples include retail stores with no local IT staff, remote branch offices, secure server rooms where vendor access is managed, and healthcare or government environments where documented hardware handling is required.

Activation and Delivery

FC-10-W248D-212-02-12 is delivered electronically by DataCenter360.ca. After purchase, you receive your contract documentation by email — typically within 0–1 business days. Activate it on the Fortinet Support Portal (support.fortinet.com) by linking it to the existing FortiCare Premium or Elite subscription on the same FortiSwitch-248D serial number. No hardware ships; coverage starts upon registration.

To initiate a future RMA claim: open a case through the Fortinet Support Portal, reference your contract and device serial number, describe the failure, and Fortinet’s team will validate the hardware issue and dispatch the replacement per this contract’s SLA.

Buying from DataCenter360.ca

DataCenter360.ca delivers this Fortinet service contract electronically as an authorized Select Partner and MSSP. Your contract documentation arrives within 0–1 business days of purchase. Register it on the Fortinet Support Portal under the matching FortiCare Premium or Elite subscription for your FortiSwitch-248D, and your full on-site RMA coverage begins immediately.