Original price was: CAD$499.93.CAD$403.17Current price is: CAD$403.17.
Authorized Partner for United States (US)When a 48-port access switch goes down, every device on that closet segment loses its uplink. Waiting until the next day for a replacement is often not an option in production environments. The 1-Year 4-Hour Hardware Delivery Priority RMA (FC-10-W248D-211-02-12) compresses the recovery window to four hours: from the moment Fortinet confirms your FortiSwitch-248D hardware failure, a replacement unit is dispatched and targeted for delivery to your site within four hours.
When Fortinet confirms a hardware failure on your FortiSwitch-248D, they dispatch a replacement unit immediately. Under the 4-Hour Hardware Delivery Priority RMA, the replacement is targeted to arrive at your registered site within four hours of failure confirmation. This significantly compresses the recovery window compared to next-calendar-day delivery, making it appropriate for environments where same-day access-layer recovery is required.
Key points: replacement dispatched on failure confirmation; 4-hour delivery target to registered site; your on-site team handles physical swap; failed unit must be returned within the specified window after receiving the replacement.
This Priority RMA add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same device. The table below shows how RMA coverage compares across FortiCare tiers:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
This service suits IT teams managing FortiSwitch-248D units in environments where access-layer downtime directly affects operations: office campuses with open-plan floors, distribution centers, manufacturing facilities with networked equipment, or hospitality environments where connectivity is a customer expectation. It’s the middle tier between next-day delivery and full onsite engineer dispatch (the 212 service).
FC-10-W248D-211-02-12 is delivered electronically by DataCenter360.ca. After purchase, you receive your contract documentation by email — typically within 0–1 business days. Activate it on the Fortinet Support Portal (support.fortinet.com) by linking it to the existing FortiCare Premium or Elite subscription on the same FortiSwitch-248D serial number. No hardware ships; coverage starts upon registration.
To initiate a future RMA claim: open a case through the Fortinet Support Portal, reference your contract and device serial number, describe the failure, and Fortinet’s team will validate the hardware issue and dispatch the replacement per this contract’s SLA.
DataCenter360.ca is an authorized Fortinet Select Partner and MSSP in Canada. This 1-year Priority RMA add-on is e-delivered — your contract documentation arrives within 0–1 business days. Register it on the Fortinet Support Portal under your FortiCare Premium or Elite subscription for the same FortiSwitch-248D serial number, and you’re covered from day one.
Once Fortinet’s support team confirms and logs the hardware failure of your FortiSwitch-248D, they dispatch a replacement unit from the nearest depot. The 4-hour target is from failure confirmation to delivery at your registered site — it is not a technician response time.
The 211 service covers hardware delivery only — an engineer is not dispatched. Your team must be available on-site to receive the replacement and complete the physical swap. If you need Fortinet to send a field engineer, consider the 4-Hour Hardware and Onsite Engineer service (FC-10-W248D-212-02-12).
Coverage depends on Fortinet’s depot network and your geographic location. Urban and suburban areas in Canada and the US are typically within 4-hour delivery range. Confirm your site’s eligibility with Fortinet support when registering the contract.
No. Priority RMA add-ons require FortiCare Premium or FortiCare Elite. If you currently have FortiCare Essential on your FortiSwitch-248D, you’ll need to upgrade to Premium before this service can be activated.
Install the replacement FortiSwitch-248D and configure it to match your original deployment. Fortinet will send a return shipping label for the failed unit. Return it within the specified window (typically 10–15 business days) to avoid incurring a non-return fee.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-248D |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-W248D-211-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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