Original price was: CAD$784.04.CAD$632.29Current price is: CAD$632.29.
Authorized Partner for United States (US)When a 48-port PoE switch goes down and your IT staff aren’t available to swap hardware, the replacement unit arriving without anyone to install it doesn’t fully solve the problem. The 4-Hour Hardware and On-Site Engineer Priority RMA, 1-Year (FC-10-WP248-212-02-12) covers both: a replacement FS-248E-POE dispatched alongside a Fortinet-dispatched field technician, both targeted to be on-site within four hours of case approval.
The 4-Hour Hardware and On-Site service (sometimes referred to as the 212 service tier) combines advance hardware replacement with on-site installation support. When Fortinet TAC approves a hardware replacement case, a replacement FS-248E-POE is dispatched for 4-hour delivery and a field engineer is scheduled to be on-site within the same window to perform the swap and verify connectivity.
The 1-year term runs from the date of entitlement registration. FortiCare Premium or FortiCare Elite must be active on the covered switch throughout this coverage period.
This service is designed for remote or satellite offices that run the FS-248E-POE without dedicated on-site IT staff. It also suits environments where hardware installation requires sign-off from a certified technician, or organizations that want to guarantee both hardware delivery time and installation time in a single SLA. Healthcare and education campuses with geographically dispersed buildings are common use cases where the on-site component makes a meaningful difference.
The service entitlement is delivered electronically. DataCenter360.ca sends the license key within 0–1 business days of purchase. Register it in the Fortinet Support Portal against your switch serial number. On-site engineers are dispatched by Fortinet’s partner service network when TAC approves a replacement case — there is nothing to schedule in advance. The 1-year clock starts on registration.
This service requires FortiCare Premium or FortiCare Elite on the covered switch. The table below shows how Priority RMA fits within each FortiCare tier.
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
If your team is comfortable swapping the hardware themselves once it arrives, the 4-Hour Hardware Delivery service (FC-10-WP248-211-02-12) is the lower-cost option. If you need a technician on-site but are not concerned about the 4-hour window, discuss standard on-site service options with your Fortinet partner. For environments where data on the drive is sensitive and requires secure handling during transit, the Secure RMA service (FC-10-WP248-301-02-12) is the relevant upgrade.
DataCenter360.ca is a Fortinet Select Partner in Canada. We can supply this 1-Year 4-Hour Hardware + On-Site Priority RMA as a standalone purchase or packaged alongside the FS-248E-POE hardware and a FortiCare Premium contract. If you have questions about the on-site engineer coverage area, geographic availability, or how to align this service with a multi-site deployment, our team can help before you commit.
Fortinet dispatches engineers through its authorized service partner network. Coverage is broad but may not reach every location within 4 hours. Verify availability for your specific site before purchase if the on-site response time is a hard requirement.
The engineer performs the physical hardware swap — removing the failed unit, installing the replacement, reconnecting cables, and confirming the switch is online. Configuration restoration is typically handled by your team unless additional professional services are engaged.
Yes. The 4-Hour Hardware + On-Site Priority RMA requires FortiCare Premium or FortiCare Elite on the FS-248E-POE. It is an add-on, not a standalone support contract.
Yes. This is a worldwide service. The entitlement is delivered electronically and Fortinet dispatches from global stocking locations.
Each Priority RMA term runs for its full duration. You cannot stack multiple RMA contracts on the same device. To change the RMA tier, you would wait for renewal and select the new tier at that time.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-248E-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-WP248-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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