Fortinet FortiSwitch 248E-POE 4-Hour Hardware + On-Site Priority RMA, 5-Year (FC-10-WP248-212-02-60)

Large PoE deployments running the FS-248E-POE at branch or campus locations often span five years before a hardware refresh is budgeted. The 4-Hour Hardware and On-Site Engineer Priority RMA, 5-Year (FC-10-WP248-212-02-60) aligns service coverage with that lifecycle — so every hardware failure over the next five years gets a replacement unit and a technician dispatched within four hours, without re-quoting or re-negotiating at renewal time.

What This Service Covers

This 5-year contract triggers two dispatches on every confirmed hardware failure: an advance replacement FS-248E-POE and a field engineer, both targeted to arrive on-site within four hours of Fortinet TAC case approval. The engineer handles physical installation and confirms the replacement unit is operational before closing the case. The defective device is returned using pre-paid Fortinet materials.

FortiCare Premium or Elite must be active on the covered switch for the full 5-year term. The service is delivered electronically at purchase, with coverage starting on the date of entitlement registration.

Who Needs It

This is the right choice for organizations running FS-248E-POE switches in facilities that lack local IT staff — manufacturing floors, remote satellite offices, multi-tenant buildings — where a fast physical swap is necessary but can’t be self-performed. The 5-year term is particularly suited to environments where network infrastructure planning is done in 5-year capital cycles and where aligning service and hardware lifecycles reduces administrative complexity.

Activation and Delivery

DataCenter360.ca delivers the service entitlement key electronically within 0–1 business days of purchase. Register it in the Fortinet Support Portal under your FS-248E-POE serial number to begin the 5-year coverage window. On-site engineers are engaged by Fortinet automatically when a replacement case is approved — there is nothing to pre-schedule. The total cost and coverage term are fixed at purchase for the full five years.

Selecting the Right Coverage Term

This service requires FortiCare Premium or FortiCare Elite on the covered switch. The table below shows how Priority RMA fits within each FortiCare tier.

For teams that can self-install hardware, the 4-Hour Hardware Delivery service (FC-10-WP248-211-02-60) provides the same speed at a lower cost. For environments with strict data-handling requirements, the Secure RMA service (FC-10-WP248-301-02-60) covers encrypted logistics and on-site device disposition. All Priority RMA tiers require FortiCare Premium or Elite as the base contract.

Buying from DataCenter360.ca

DataCenter360.ca makes renewal straightforward for multi-year service contracts. As a Fortinet Select Partner, we can consolidate the switch hardware, FortiCare Premium, and this 5-Year On-Site Priority RMA into a single purchase order with aligned activation dates. For large deployments covering multiple FS-248E-POE units, contact us for volume pricing on matching service contracts across your fleet.

Frequently Asked Questions