Original price was: CAD$2,352.11.CAD$1,876.69Current price is: CAD$1,876.69.
Authorized Partner for United States (US)Three years of knowing that a confirmed FS-248E-POE failure triggers both a replacement unit and an engineer at your door within four hours — that’s what the 4-Hour Hardware and On-Site Engineer Priority RMA, 3-Year (FC-10-WP248-212-02-36) provides. It removes the “who installs it” question from your hardware failure playbook for the entire coverage period.
When Fortinet TAC confirms a hardware failure on your registered FS-248E-POE, this contract triggers two simultaneous dispatches: an advance replacement switch and a field technician, both targeted to reach your site within four hours of case approval. The engineer handles the physical swap and confirms the unit is operational before leaving. The defective hardware is returned using Fortinet’s pre-paid shipping materials.
This 3-year contract requires FortiCare Premium or FortiCare Elite to be active on the same device for the duration of coverage.
Organizations managing the FS-248E-POE across multiple locations or in environments without dedicated on-site network staff are the primary users of this service. A three-year term is especially practical when the switch was purchased with a 3-year FortiCare Premium contract, aligning expiry dates and simplifying renewal. Managed service providers supporting end-customer sites also use this to meet SLA commitments without maintaining a local spare parts inventory.
This service is delivered as an electronic entitlement. DataCenter360.ca sends the license key to your email within 0–1 business days. Activate it in the Fortinet Support Portal against the FS-248E-POE serial number. Once active, coverage is automatic — no scheduling or pre-registration of engineers is needed. The 3-year term starts on the activation date.
This service requires FortiCare Premium or FortiCare Elite on the covered switch. The table below shows how Priority RMA fits within each FortiCare tier.
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
For teams that can handle the physical installation themselves, the 4-Hour Hardware Delivery RMA (FC-10-WP248-211-02-36) offers the same replacement speed at a lower cost. If your coverage period needs extend beyond 3 years, consider the 5-year version (FC-10-WP248-212-02-60). Organizations with strict data-handling requirements during device disposal should review the Secure RMA option (FC-10-WP248-301-02-36).
DataCenter360.ca carries the full range of Fortinet Priority RMA contracts for the FS-248E-POE. Orders ship electronically within 0–1 business days. We can combine this 3-year On-Site Priority RMA with the switch hardware and a FortiCare Premium contract into a single quote, which simplifies procurement and aligns activation dates across all three service components.
When Fortinet TAC approves a hardware replacement case, they coordinate the engineer dispatch through Fortinet’s authorized service partner network. You don’t need to contact a separate company — the case workflow handles both hardware and engineer scheduling simultaneously.
Yes. FortiCare Premium or Elite must be active on the FS-248E-POE at all times during the 3-year contract. If base FortiCare expires, Priority RMA coverage pauses until it is renewed.
Yes. The price is fixed at the time of purchase for the full 3-year term. You won’t face mid-term price increases or renewal negotiations until the contract expires.
This is a worldwide service, but on-site engineer availability within the 4-hour window varies by location. Verify geographic coverage for your specific site address if you have strict SLA requirements.
The 211 tier (4-Hour Hardware Delivery) ships the replacement unit to arrive within 4 hours, but does not include an engineer. The 212 tier (4-Hour Hardware and On-Site) includes both the hardware delivery and a field technician on-site within the same 4-hour window.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-248E-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-WP248-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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