Fortinet FortiSwitch 424E-Fiber Secure RMA Service, 5-Year (FC-10-S424I-301-02-60)

Hardware refresh cycles for core switching infrastructure in regulated environments rarely happen in under five years. The FortiSwitch 424E-Fiber 5-Year Secure RMA (FC-10-S424I-301-02-60) matches that reality: a single contract that covers the device for its full operational life under a data-safe replacement process where failed hardware is handled and disposed of on-premises, not returned through standard freight channels.

What the Secure RMA Service Covers

Secure RMA is a FortiCare add-on that replaces standard return-and-replace with a compliant on-site process. If a FortiSwitch 424E-Fiber fails during the 5-year term, Fortinet coordinates replacement without requiring the device to leave your facility. The failed switch is documented, wiped, or physically destroyed on-premises according to your security policy before a replacement unit arrives. The 5-year contract locks in that protection for the full period without annual renewals.

Who Uses This Service

Any organization operating under data security regulations that restrict hardware disposal — PCI-DSS, HIPAA, government security frameworks, legal hold obligations, or internal IT security policies — needs Secure RMA rather than standard Priority RMA. Financial services firms, hospitals, law enforcement networks, and federal contractors are common use cases. The 5-year option is chosen when procurement wants the lowest total cost of contract administration and the longest continuous coverage window.

Activation and Delivery

FC-10-S424I-301-02-60 is an electronic entitlement available worldwide. After purchase from DataCenter360.ca, you register the contract through the Fortinet Support Portal against the target FortiSwitch 424E-Fiber serial number. The 5-year term begins on the registration date. No physical media is shipped.

Secure RMA vs. Priority RMA Alternatives

Priority RMA options (Next Calendar Day, 4-Hour) are faster on the replacement side but expect you to return the failed device. Secure RMA trades some flexibility in that return step for full compliance with on-premises hardware handling requirements. If your security policy requires it, the Secure RMA service provides the documentation trail for auditors. DataCenter360.ca carries 1-year and 3-year Secure RMA contracts for the 424E-Fiber as well, if a shorter term better fits your procurement cycle.

FortiCare Support Tiers and RMA Options

Priority RMA add-on services require FortiCare Premium or Elite as the base support tier. The table below compares the three FortiCare tiers to show where Priority RMA eligibility sits and what each tier provides for the FortiSwitch 424E-POE or 424E-Fiber.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner based in Ontario, Canada. Service contracts are delivered electronically within 0 to 1 business days. We stock the complete FortiSwitch 424E-Fiber service range — hardware, FortiCare, Priority RMA, and Secure RMA — so you can handle your entire procurement through one authorized source. Contact us if you need to verify compatibility with an existing FortiCare contract before ordering.

Frequently Asked Questions