Fortinet FortiSwitch-424E-Fiber FortiCare Premium, 1-Year (FC-10-S424I-247-02-12)

Fiber access switches carry high traffic volumes with no tolerance for prolonged downtime, and the FortiSwitch-424E-Fiber is no exception. The FC-10-S424I-247-02-12 gives you one year of FortiCare Premium on that switch — TAC support, 4-hour critical response, and advance hardware replacement available from the day you activate. The 1-year term is common when organizations are partway through a Fortinet Security Fabric deployment, want to align contract timing with an existing renewal schedule, or simply need full coverage with the flexibility to re-evaluate terms at year-end.

What FortiCare Premium Covers

An electronic entitlement registered to one FortiSwitch-424E-Fiber serial number, valid for 12 months from activation:

• 24×7 phone and email access to Fortinet TAC engineers
• 4-hour Severity 1 critical-issue response
• Advance RMA: replacement ships next business day before you return the failed unit
• Firmware updates and security patches for the covered switch
• FortiCare portal, Fortinet knowledge base, and developer network access

FortiCare Tier Comparison — This Contract Is Premium

The FortiSwitch-424E-Fiber supports FortiCare at Essential and Premium tiers. Premium is what this contract delivers:

Who This Fits

Annual contracts work well for organizations that review vendor support agreements at fiscal year-end, want to maintain procurement flexibility during an ongoing network refresh, or added the FortiSwitch-424E-Fiber mid-cycle and need coverage that aligns with existing renewal dates. They also suit IT teams evaluating whether to standardize on 3-year or 5-year terms once a Fortinet Fabric rollout stabilizes.

Activation and Delivery

DataCenter360.ca delivers the activation code by email within 0–1 business days of order confirmation. This is an electronic license: no hardware ships. Register the code at support.fortinet.com under your Fortinet account, tied to the FortiSwitch-424E-Fiber’s serial number. No configuration changes are required on the switch itself.

Essential vs. Premium: What Changes

Both tiers provide firmware access and TAC support. Essential covers return-to-depot RMA and a next-business-day initial response window. Premium steps up to 4-hour critical response and advance replacement — Fortinet ships a new unit before you send back the failed one. For a fiber switch carrying aggregation or distribution traffic, faster RMA reduces the time other devices in the path stay offline.

Buying from DataCenter360.ca

DataCenter360.ca carries the complete FortiSwitch-424E-Fiber support catalog and can fulfill 1-year contracts alongside 3-year or 5-year options in the same order if you’re buying across multiple devices. As an authorized Fortinet Select Partner, we process support license orders and deliver registration codes on the same business day for orders placed before end of business hours.