Fortinet FortiSwitch 424E-FPOE FortiCare Premium, 1-Year (FC-10-S424F-247-02-12)

The FortiSwitch-424E-FPOE carries 421 watts of PoE budget across 24 ports. In practice, that means the switch may be simultaneously powering wireless access points, IP security cameras, VoIP phones, and other connected devices. When the switch goes down, every powered device on those 24 ports loses power at the same time. The 1-year FortiCare Premium contract FC-10-S424F-247-02-12 puts 24/7 Fortinet TAC engineers and advance hardware replacement behind that switch for twelve months.

What FortiCare Premium Covers for the FortiSwitch-424E-FPOE

FortiCare Premium provides production-grade support for deployed Fortinet hardware. On the FortiSwitch-424E-FPOE, this annual contract includes:

• 24/7 phone and web access to Fortinet TAC, with a 2-hour callback SLA for critical issues
• Advance hardware replacement — a working unit ships before you return the failed switch
• All FortiSwitchOS firmware updates, feature releases, and security patches throughout the year
• FortiCare portal access for case management, technical documentation, and tools

FortiCare Support Tier Comparison

This product provides FortiCare Premium coverage. The table below compares the three FortiCare tiers for FortiSwitch hardware.

Who Needs This Contract

The FortiSwitch-424E-FPOE is a natural choice wherever high-density PoE is required — conference rooms, open-plan offices with AP coverage, or branch locations where a single PoE switch consolidates multiple device types. Organizations running it in production need support coverage that matches: 24/7 TAC access, not next-business-day response, and hardware replacement that doesn’t wait for a return authorization to process. The annual term suits teams that review support contracts alongside their fiscal year or who are bringing the switch online for the first time.

Activation and Delivery

FC-10-S424F-247-02-12 is delivered electronically as a software entitlement. Fortinet issues the contract license to your registered email address, typically within one business day of your order. You register it to the FortiSwitch-424E-FPOE serial number at support.fortinet.com. Coverage begins immediately on activation, with no hardware shipment required. The contract is available worldwide.

FortiCare Premium vs Priority RMA

FortiCare Premium includes advance hardware replacement at standard processing time. For an FPOE switch powering a large number of devices, recovery speed matters. Priority RMA (FC-10-S424F-210-02-12) is a separate add-on that tightens the replacement shipment SLA to next-business-day or same-business-day. The two contracts are independent and can both be active on the same serial number — FortiCare Premium for TAC and firmware, Priority RMA for accelerated physical replacement when the switch is a single point of power for a critical area.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner stocking FortiSwitch-424E-FPOE FortiCare contracts in all standard terms. If you are purchasing hardware and support together, we handle both and confirm serial compatibility before invoicing. Orders ship electronically the same business day. Need Priority RMA added to the same order? We can quote both contracts together.