Original price was: CAD$2,375.05.CAD$1,894.99Current price is: CAD$1,894.99.
Authorized Partner for United States (US)Some deployments cannot wait for in-house IT to schedule a swap. When the FortiSwitch 624F is part of a critical access stack with no on-hand spare and limited local IT capacity, FC-10-624FN-212-02-12 sends both a replacement unit and a certified engineer to the site within four hours of case approval. This is the highest field-response level available for the 624F.
FC-10-624FN-212-02-12 covers hardware delivery plus on-site engineer dispatch for the FS-624F. When a hardware failure is confirmed, Fortinet targets arrival of a replacement unit and a certified field engineer at the device location within four hours. The engineer performs the physical swap and validates the replacement. Active FortiCare Premium or Elite on the device is required. The table below compares Priority RMA availability across support tiers.
| RMA Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Organizations with remote branch locations, lean IT staffing, or high-density campus deployments where a switch swap needs to be done correctly the first time are the best candidates for the 212-tier service. Regulated industries where hardware changes require documented field activity also benefit from having a Fortinet-certified engineer perform and record the replacement.
DataCenter360.ca delivers the FC-10-624FN-212-02-12 license key electronically in 0 to 1 business days after purchase. Register it in the Fortinet Support Portal under the target FS-624F serial number to activate. The 1-year coverage term starts on activation. Physical hardware and engineer dispatch only occur when an active RMA case is opened with Fortinet support.
DataCenter360.ca is an authorized Fortinet Select Partner and MSSP, and we carry the full range of FortiSwitch 624F Priority RMA options including the combined hardware-plus-engineer tier. All service contracts are sourced through the Fortinet partner channel and activate immediately in the Fortinet Support Portal. If you need help choosing between the 211 and 212 tiers for your specific site, contact us before purchasing.
The Fortinet-certified engineer arrives with the replacement FS-624F, performs the physical hardware swap, verifies the replacement unit powers on and connects to the network, and documents the activity. They do not configure FortiSwitch settings or perform network-level troubleshooting beyond the hardware replacement scope.
FC-10-624FN-212-02-12 is sold and delivered worldwide electronically. Four-hour onsite response depends on Fortinet’s engineer dispatch network for your region. Confirm availability for your site before purchasing if the 4-hour onsite SLA is a firm requirement.
Service contracts are fixed once activated. If your needs change, purchase the appropriate tier (FC-10-624FN-211 for hardware delivery only) at renewal rather than trying to modify the active contract.
FortiCare Premium or Elite both qualify. The key requirement is an active FortiCare Premium or Elite contract on the same FS-624F serial number. FortiCare Essential does not enable Priority RMA eligibility.
FC-10-624FN-211 delivers replacement hardware to your location within 4 hours; you perform the swap. FC-10-624FN-212 adds a Fortinet field engineer who arrives with the hardware and handles the physical replacement on-site. Choose FC-10-624FN-212 when your team cannot or should not perform the hardware swap independently.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-624F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-624FN-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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