Fortinet FortiSwitch 624F-FPOE Secure RMA Service, 1-Year (FC-10-624FF-301-02-12)

Regulated environments and data-sensitive facilities have one additional concern when replacing failed hardware: what happens to the old unit. The FortiSwitch 624F-FPOE 1-Year Secure RMA (FC-10-624FF-301-02-12) solves that. Fortinet ships a replacement switch and collects the failed unit for certified secure destruction, so no data or config ever leaves your control chain unaccounted for.

What the Secure RMA Service Covers

The FortiSwitch 624F-FPOE Secure RMA (FC-10-624FF-301-02-12) is a Priority RMA add-on that requires FortiCare Premium or FortiCare Elite as the base support contract. When a hardware failure occurs, Fortinet ships a replacement unit via advance replacement. The failed unit is collected and destroyed using a certified, traceable destruction process rather than returned to general Fortinet stock.

This is the appropriate coverage tier when the FortiSwitch 624F-FPOE stores configuration data, private keys, or network credentials that should not be exposed outside your control chain — and when standard return-to-warehouse handling is not acceptable under your security or compliance policy.

Who Needs Secure RMA

Secure RMA is most commonly required in regulated industries such as finance, healthcare, and government, where data security obligations extend to decommissioned hardware. It’s also relevant for enterprises with strict internal data handling policies that apply to network equipment at the aggregation layer.

For a 24-port 10GbE switch like the FortiSwitch 624F-FPOE, which may hold Fabric certificates, VLAN configurations, and routing state, the Secure RMA process ensures that sensitive configuration data cannot be recovered from a returned unit by any party outside the certified destruction chain.

Activation and Delivery

This service contract is delivered electronically. After purchase through DataCenter360.ca, you receive an activation key within 0 to 1 business days. Activate through the Fortinet Support Portal by applying the key to the registered FortiSwitch 624F-FPOE serial number. Coverage starts immediately and runs for 1-Year.

This is a worldwide service contract. Secure destruction logistics may vary by country; check with Fortinet Support for details on the destruction certification process available in your region.

Where Secure RMA Fits in the FortiCare Tier Structure

Like all Priority RMA add-ons, Secure RMA is available under FortiCare Premium and Elite. The table below outlines what changes across the three FortiCare tiers for hardware replacement and support response:

Secure RMA (FC-10-624FF-301-02-12) requires Premium or Elite as the base. If you’re on FortiCare Essential, upgrading the base contract is a prerequisite.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. We deliver Fortinet service contracts electronically, typically within one business day of purchase. If your environment has compliance requirements around hardware disposal, Secure RMA is the appropriate coverage tier for the FortiSwitch 624F-FPOE. Questions about eligibility or activation? We’re available to help.