Fortinet FortiGate 1100E Secure RMA Service, 3-Year (FC-10-F11HE-301-02-36)

For organizations where a failed FortiGate 1100E appliance cannot leave the building, the FC-10-F11HE-301-02-36 is the right subscription. This 3-year Secure RMA service authorizes Fortinet to ship a replacement unit to your site without requiring the defective appliance back. Because FortiGate appliances store configuration data on solid-state media that cannot be removed without voiding the warranty, keeping that hardware on your premises is the only way to ensure sensitive data never travels through an external supply chain.

What Secure RMA Covers

The Secure RMA service (service code -301-) grants non-return authorization for the defective FortiGate 1100E. When a hardware failure occurs under an active subscription, Fortinet ships a replacement unit. The original defective device remains at your facility under your full control. This is the correct RMA path for environments where internal network configuration, routing tables, or other appliance data cannot leave a controlled space, whether due to regulatory requirements, internal security policy, or contractual obligations with clients.

Secure RMA is an add-on entitlement. The device must also be covered by an active FortiCare Premium or FortiCare Elite subscription for the Secure RMA entitlement to apply. It is not compatible with FortiCare Essential.

FortiCare Support Tiers at a Glance

Secure RMA works alongside FortiCare Premium and Elite. The comparison below summarizes the four dimensions most relevant to hardware replacement planning and critical incident response:

Who Needs This Subscription

Organizations running a FortiGate 1100E in a regulated or security-classified environment should evaluate Secure RMA. Common buyers include:

• Financial institutions subject to data-residency obligations or hardware chain-of-custody requirements
• Government agencies and defense contractors where hardware leaving a facility constitutes a security event
• Healthcare providers under HIPAA or equivalent frameworks requiring controlled hardware disposal
• Enterprises whose security policy treats internal network topology as confidential and prohibits hardware from leaving the site

If your organization only requires fast hardware replacement without the non-return requirement, FortiCare Premium’s Advanced Replacement RMA may be sufficient: Fortinet ships a new unit before receiving the defective one, minimizing downtime. The Secure RMA add-on is required only when the defective appliance must not be returned.

Activation and Delivery

FC-10-F11HE-301-02-36 is an electronic subscription license. After purchase, Fortinet issues a license key tied to the serial number of your FortiGate 1100E. Activation is completed through the FortiCare Support Portal at support.fortinet.com. The Secure RMA entitlement is active immediately on registration, with no physical media or shipping delay. The 3-year term begins on the registration date.

Secure RMA vs a Full Bundle

This subscription covers the non-return RMA entitlement only. It does not include FortiGuard threat intelligence feeds, FortiGate Cloud management, or technical support SLAs on its own. Organizations that want a single renewal covering both security services and support should consider the FortiGate 1100E UTP or Enterprise bundle subscriptions. Secure RMA can then be layered on top to address the non-return hardware requirement specific to their compliance framework.

Buying from DataCenter360.ca

DataCenter360.ca holds authorized Fortinet Select Partner status, making it a reliable source for Fortinet license and service renewals. The 3-year Secure RMA subscription for the FortiGate 1100E is delivered electronically to any location worldwide, typically within one business day of order confirmation. The 1-year term (FC-10-F11HE-301-02-12) and 5-year term (FC-10-F11HE-301-02-60) carry the same service entitlement if a different coverage window better fits your budget cycle. Contact us for volume pricing or a formal quote.