Fortinet FortiGate 1100E Secure RMA Service, 5-Year (FC-10-F11HE-301-02-60)

Fortinet’s Secure RMA option for the FortiGate 1100E solves a specific compliance problem: when a next-generation firewall fails, the appliance holds configuration data on solid-state media that cannot be removed without voiding the warranty. The FC-10-F11HE-301-02-60 subscription authorizes Fortinet to ship a replacement unit without requiring the defective appliance back — keeping your sensitive data within your physical premises for the full 5-year term.

What Secure RMA Covers

The Secure RMA service (service code -301-) grants non-return authorization for the defective FortiGate 1100E. When hardware fails under an active subscription, Fortinet ships a replacement unit and the original defective device stays on-site under your control. This is the correct RMA path for organizations where internal network configuration or other data on the appliance cannot leave a controlled facility, whether due to regulatory requirements, contractual obligations, or internal security policy.

Secure RMA sits on top of standard FortiCare support tiers. The device must also be under an active FortiCare Premium or FortiCare Elite contract for the Secure RMA entitlement to apply.

FortiCare Support Tiers at a Glance

Secure RMA is compatible with FortiCare Premium and Elite (not Essential). The table below shows how the three tiers compare on the dimensions most relevant to hardware replacement and critical support response:

Who Needs Secure RMA

Any organization operating a FortiGate 1100E in a regulated or high-security environment is a candidate for this subscription. Typical buyers include:

• Financial institutions subject to data-residency or chain-of-custody regulations
• Government agencies and defense contractors where hardware leaving a facility is a security event
• Healthcare organizations under HIPAA or equivalent frameworks requiring controlled hardware disposal
• Enterprises whose security policy classifies internal network topology as confidential

Standard FortiCare Premium already includes Advanced Replacement RMA, meaning Fortinet ships a new unit before receiving the defective one. The distinction with Secure RMA is that the defective unit is never returned. If your compliance framework simply requires fast replacement, FortiCare Premium is sufficient. If the defective hardware itself must not leave your site, Secure RMA is mandatory.

Activation and Delivery

FC-10-F11HE-301-02-60 is an electronic subscription license. After purchase, Fortinet issues a license key tied to the FortiGate 1100E serial number. Registration is completed through the FortiCare Support Portal at support.fortinet.com, and the Secure RMA entitlement activates immediately on registration. There is no physical media and no shipping delay. The 5-year term begins on the registration date.

Secure RMA vs a Full Bundle

Secure RMA is a single add-on entitlement. It does not include FortiGuard threat intelligence feeds, FortiGate Cloud management, or technical support response time SLAs on its own. Organizations that want comprehensive coverage should look at the FortiGate 1100E UTP or Enterprise bundle subscriptions, which stack FortiGuard services with FortiCare Premium support in one renewal. Secure RMA can then be added for the non-return RMA entitlement on top of whichever bundle the organization holds.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. We carry Fortinet license and service subscriptions for electronic delivery and can typically process orders within one business day of confirmation. The 5-year Secure RMA subscription for the FortiGate 1100E ships worldwide as an electronic entitlement. Prefer a shorter commitment? The 1-year (FC-10-F11HE-301-02-12) and 3-year (FC-10-F11HE-301-02-36) terms are also available. Reach out for volume pricing or a formal quote.