Fortinet FortiGate 1100E-DC Priority RMA Service, 3-Year (FC-10-F11DE-210-02-36)

A FortiGate 1100E-DC sitting at the edge of a production data center is not the kind of appliance that can wait three days for a replacement under a standard RMA cycle. This service changes that. FC-10-F11DE-210-02-36 adds next-calendar-day advance hardware replacement to an existing FortiCare Premium or Elite subscription on the FortiGate 1100E-DC, running for three years from registration. Fortinet ships the replacement unit before you return the failed one, so the site is not idle while a return cycle processes.

What this service delivers

Priority RMA (code 210) upgrades the hardware replacement logistics from standard return-and-replace to advance replacement with next-calendar-day delivery. Coverage extends through weekends and holidays, which matters when a failure happens on a Friday evening or during a public holiday.

This is an add-on service, not a standalone support contract. It attaches to an active FortiCare Premium or Elite plan on the same unit. FortiCare Essential subscribers are not eligible for Priority RMA.

How Priority RMA fits across FortiCare tiers

The table below places Priority RMA eligibility in context across the three FortiCare per-device tiers. This product delivers the Priority RMA benefit for Premium and Elite subscribers.

Who this service is for

Organizations that run the FortiGate 1100E-DC in a single-unit production role benefit most. High-availability deployments reduce exposure to a single chassis failure, but even HA pairs need fast replacement to restore full redundancy after one member fails. This service is particularly relevant for:

• Data centers or large campus sites where the firewall is the sole traffic chokepoint.
• Environments with strict uptime commitments or service-level agreements to internal business units or external clients.
• Sites without a spare FortiGate chassis on hand for manual swap.
• Teams that need coverage through weekends and holidays, not just standard business days.

Activation and electronic delivery

Purchase generates a license key delivered electronically. Activate it through the Fortinet Support Portal by associating it with the specific FortiGate 1100E-DC serial number. Once registered, Priority RMA coverage applies to that unit for the full three-year term. No hardware is shipped at activation; the advance replacement unit ships only when a replacement claim is opened with Fortinet support.

The license key is delivered electronically and available for purchase worldwide. DataCenter360.ca processes international orders and issues keys the same business day in most cases.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, carrying the full FortiCare service portfolio. If you are renewing FortiCare Premium or Elite alongside this Priority RMA add-on, we can quote both on a single order so the terms align and renewal dates stay in sync. Contact us for multi-site or volume pricing on RMA services.