Fortinet FortiGate 120G 4-Hour Onsite RMA, 1-Year (FC-10-F120G-212-02-12)

Sometimes you need the highest RMA tier on a one-year basis — evaluating coverage levels before a longer commitment, bridging a gap between renewals, or working within an annual procurement cycle. The FC-10-F120G-212-02-12 provides one year of 4-hour hardware-plus-onsite-engineer response for your FortiGate 120G, giving your team the full Priority RMA experience without a multi-year lock-in.

What 4-Hour Hardware and Onsite Engineer RMA Covers

The -212- service provides Fortinet’s most comprehensive on-site response: a replacement unit and a certified engineer arrive at your location within four hours of a confirmed hardware fault. The engineer handles physical installation and confirms the FortiGate 120G is operational — no internal IT involvement required during the swap. This add-on requires an active FortiCare Premium or Elite subscription on the device.

The table below shows how Priority RMA add-on eligibility maps across FortiCare support tiers. This product activates the priority RMA entitlement for FortiGate 120G devices on FortiCare Premium or Elite.

Who Should Use This Add-On

This service is a practical fit for mid-size branch offices, regional headquarters, and distributed campuses running a FortiGate 120G as a primary perimeter firewall. Organizations that have invested in FortiCare Premium for access to 1-hour critical-issue response often find that the addition of a Priority RMA add-on completes their hardware continuity plan without requiring a full managed service contract.

It is also a strong match for managed service providers supporting customer sites where hardware downtime carries direct contractual implications. A defined hardware delivery SLA makes it straightforward to include in service agreements.

Activation and Delivery

This is an electronic subscription purchased online and delivered as a license key. There is no physical shipment at time of purchase. After placing your order with DataCenter360.ca, the license key arrives by email. Register it in the Fortinet Support portal at support.fortinet.com by entering the key and assigning it to the target FortiGate 120G serial number. The Priority RMA entitlement activates immediately on registration.

This add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same device before it can be registered. If your device is on FortiCare Essential, you will need to upgrade that base subscription first.

Priority RMA vs. Standard FortiCare Hardware Coverage

FortiCare Premium already includes advanced hardware replacement, meaning Fortinet ships a replacement before you return the failed unit. What it does not specify is how fast that replacement arrives. Standard advanced replacement logistics can take several business days. The Priority RMA add-on replaces that with a defined SLA — next calendar day or 4-hour delivery depending on the tier — giving your organization a predictable recovery window written into the service agreement.

If the goal is to reduce unplanned downtime on the FortiGate 120G, a Priority RMA add-on is the most direct way to do that without duplicating hardware or moving to a hot-spare configuration.

Buying from DataCenter360.ca

Available from DataCenter360.ca as an authorized Fortinet Select Partner, with worldwide electronic delivery. The license key activates immediately against your FortiGate 120G serial number in the Fortinet support portal. Annual renewals are available before expiry to keep coverage continuous, or you can step up to a 3-year or 5-year term at renewal time.