Fortinet FortiGate 120G 4-Hour Onsite RMA, 5-Year (FC-10-F120G-212-02-60)

A FortiGate 120G handles the perimeter for a lot of mid-size deployments, and when hardware fails the real question is not whether someone on your team can diagnose it — it is whether they are free to drop everything and physically swap a rack appliance under pressure. The FC-10-F120G-212-02-60 removes that variable: a 5-year Priority RMA add-on that upgrades your FortiCare Premium subscription with a 4-hour combined response — both a replacement unit and a Fortinet-certified engineer dispatched to your site within four hours of a confirmed hardware fault.

What 4-Hour Hardware and Onsite Engineer RMA Covers

The -212- Priority RMA service is Fortinet’s most hands-on response option. After a hardware fault is confirmed, Fortinet ships a replacement FortiGate 120G and arranges for a certified engineer to arrive on-site, all within four hours. Your team does not need to handle the swap itself — the engineer manages hardware installation and confirms the unit is back in operation before leaving. This service requires an active FortiCare Premium or FortiCare Elite subscription on the device.

The table below shows how Priority RMA add-on eligibility maps across FortiCare support tiers. This product activates the priority RMA entitlement for FortiGate 120G devices on FortiCare Premium or Elite.

Who Should Use This Add-On

This service is a practical fit for mid-size branch offices, regional headquarters, and distributed campuses running a FortiGate 120G as a primary perimeter firewall. Organizations that have invested in FortiCare Premium for access to 1-hour critical-issue response often find that the addition of a Priority RMA add-on completes their hardware continuity plan without requiring a full managed service contract.

It is also a strong match for managed service providers supporting customer sites where hardware downtime carries direct contractual implications. A defined hardware delivery SLA makes it straightforward to include in service agreements.

Activation and Delivery

This is an electronic subscription purchased online and delivered as a license key. There is no physical shipment at time of purchase. After placing your order with DataCenter360.ca, the license key arrives by email. Register it in the Fortinet Support portal at support.fortinet.com by entering the key and assigning it to the target FortiGate 120G serial number. The Priority RMA entitlement activates immediately on registration.

This add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same device before it can be registered. If your device is on FortiCare Essential, you will need to upgrade that base subscription first.

Priority RMA vs. Standard FortiCare Hardware Coverage

FortiCare Premium already includes advanced hardware replacement, meaning Fortinet ships a replacement before you return the failed unit. What it does not specify is how fast that replacement arrives. Standard advanced replacement logistics can take several business days. The Priority RMA add-on replaces that with a defined SLA — next calendar day or 4-hour delivery depending on the tier — giving your organization a predictable recovery window written into the service agreement.

If the goal is to reduce unplanned downtime on the FortiGate 120G, a Priority RMA add-on is the most direct way to do that without duplicating hardware or moving to a hot-spare configuration.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner serving businesses across Canada and internationally. This subscription is delivered electronically: the activation key is applied to your FortiGate 120G serial number in the Fortinet support portal, usually within the same business day as your order. Five years of coverage with no annual renewal required for the term.