Fortinet FortiGate 120G 4-Hour Onsite RMA, 3-Year (FC-10-F120G-212-02-36)

For organizations that plan their licensing on 3-year cycles, the FC-10-F120G-212-02-36 locks in Fortinet’s highest-tier RMA response for the duration. When a hardware fault is confirmed on your FortiGate 120G, Fortinet dispatches a replacement unit and a certified engineer to your location within four hours — removing the need for your on-site staff to manage the swap under pressure.

What 4-Hour Hardware and Onsite Engineer RMA Covers

The -212- Priority RMA tier is the full-service hardware response option for Fortinet appliances. Within four hours of a confirmed failure, Fortinet delivers a replacement FortiGate 120G and sends a certified engineer to handle the physical installation on-site. Your team is not required to troubleshoot or swap hardware — the engineer confirms the unit is operational before leaving. Requires an active FortiCare Premium or Elite subscription.

The table below shows how Priority RMA add-on eligibility maps across FortiCare support tiers. This product activates the priority RMA entitlement for FortiGate 120G devices on FortiCare Premium or Elite.

Who Should Use This Add-On

This service is a practical fit for mid-size branch offices, regional headquarters, and distributed campuses running a FortiGate 120G as a primary perimeter firewall. Organizations that have invested in FortiCare Premium for access to 1-hour critical-issue response often find that the addition of a Priority RMA add-on completes their hardware continuity plan without requiring a full managed service contract.

It is also a strong match for managed service providers supporting customer sites where hardware downtime carries direct contractual implications. A defined hardware delivery SLA makes it straightforward to include in service agreements.

Activation and Delivery

This is an electronic subscription purchased online and delivered as a license key. There is no physical shipment at time of purchase. After placing your order with DataCenter360.ca, the license key arrives by email. Register it in the Fortinet Support portal at support.fortinet.com by entering the key and assigning it to the target FortiGate 120G serial number. The Priority RMA entitlement activates immediately on registration.

This add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same device before it can be registered. If your device is on FortiCare Essential, you will need to upgrade that base subscription first.

Priority RMA vs. Standard FortiCare Hardware Coverage

FortiCare Premium already includes advanced hardware replacement, meaning Fortinet ships a replacement before you return the failed unit. What it does not specify is how fast that replacement arrives. Standard advanced replacement logistics can take several business days. The Priority RMA add-on replaces that with a defined SLA — next calendar day or 4-hour delivery depending on the tier — giving your organization a predictable recovery window written into the service agreement.

If the goal is to reduce unplanned downtime on the FortiGate 120G, a Priority RMA add-on is the most direct way to do that without duplicating hardware or moving to a hot-spare configuration.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with direct access to current licensing. Worldwide electronic delivery; the subscription attaches directly to your FortiGate 120G serial number in the Fortinet support portal. Contact us for multi-device pricing or co-term quotes if you are aligning this with an existing FortiCare contract.